The staff were absolutely lovely and very friendly, however, the hotel is tired and lacks either old world charm or modernity. The spa is lacking, carpets are stained and breakfast was average. Expensive for what it was!

Our daughter got married here 21 years ago when the hotel was warm,welcoming,full of character and very much Lake District at its best.Now its soulless,clinical and nothing to make it any different from other hotels who have gone up market and are totally lacking Cumbrian atmosphere.You will probably be successful because you are catering for trendy people,who fail to see what the Lake District is all about.

Fab welcome to the hotel, informative and polite. The room was a good size clean and bright. The hotel an grounds were just what we were looking for having a night away. Unfortunately, restaurant and food let the hotel down. Small things like theblack of a steak knife to being served the wrong steak overcooked. This didn't improve at breakfast, cold sausage, cold toat, cold hard bacon, cold eggs. Not what we expected from how well the restaurant had been described on the website. Lovely hotel great staff front of house, just eat somewhere else.

Brilliant stop . Staff all brilliant and friendly . The spa area very clean and accommodating. We were at the restaurant Saturday night and the food was superb . Would recommend it to anyone

Yes but one bedside table needed attention but i think it was because they was rushiing to get us into our room a tad earlier but absolutely no complaints Staff extremely pleasant and good food as well

The hotel is an fantastic location with great walks from the door, however they don't seem to make the most of the views from the interior of the hotel, I hardly saw outside during our whole visit. The spa is small and has no windows, 1 hour in there was plenty. The food (eve and breakfast) was very over priced and bland. Staff were professional but I had an issue with the 'deal' I had booked via expedia and I felt they could have been more accomodating given the circumstances and it reduced the enjoyment of our stay. For the price (£320 for 1 night for 2 people, half board) the whole thing was a little underwhelming

Staff were all lovely. Great views and tasty breakfast.

Cleanliness. Friendliness, Professional. Excellent Cuisine. Highly recommended.

Hotel was great. Made really special from the beginning when Muhammad on reception was so friendly and helpful.

Lovely stay here and the staff we just the right amount of attentive.

Nice room, great facilities and lovely breakfast

The staff were very attentive and efficient. The room was delightful and clean. The breakfast was plentiful and delicious with my dietary requirements well catered for.

Amazing as always

Staff were lovely. The room was gorgeous, clean and had spectacular views of the valley. However, the spa facilities were highly disappointing: broken sun loungers, half the jets weren’t working, black mould visible and a pool you can’t swim lengths in. We didn’t eat in the restaurant as the prices were extortionate. For the price of the hotel, we expected a lot more than we did. Unfortunately, we will not be returning.

Hotel needs renovating, stained carpet in bedrooms and hallways. Hotel lacked atmosphere and any warmth. Check in staff not welcoming.

Spacious clean room with lake view. Excellent food. Polite and helpful staff. Fortunate to have dry and often sunny weather. A lovely winter break.

Clean, friendl, great views and breakfast. Short walk into Grasmere village

Location

Really great hotel, fantastic breakfast with great views of the lake!

Room was superb, ned was a bit hard for my taste bit not uncomfortable, breakfast was buffet style but very fresh and high quality. Staff were VERY polite and nothing was too much trouble. Overall my stay was excellent