Staff were all very polite and kind.

The hotel seemed quite shabby for the price we paid. Our room was dark and quite uninviting. The breakfast was limited and not what I’d expect from this chain hotels.

The exterior and reception looked goid but the room was a bit tired. Frayed and stained carpets, paint peeling off the ceiling in the shower, bath panel loose. Basin in bathroom had chips to the enamel. Broken bin in bathroom. Marks on walls Expected more for the price we paid. Our room was also given to another guest who we found trying to get into our room. Lot of noise from guests in room above, bad insulation?

Amazing venue and grounds. Staff very helpful and friendly especially Robert and cleaning staff helped with replacement pillows and extn lead for our friends cpap machine Thank you for a comfortable stay before our Cruise

The staff were all lovely especially the gentleman behind reception on arrival. He is a credit to you. Spa facilities were great and a swim was such a treat. My daughter is going to book 2 nights in October and we will stay again.

Lovely grounds and communal areas. The room was a little dated. It didn’t have sockets next to the bed. The sink had limescale and mould was visible in the overflow. The shower didn’t drain properly so the bath filled whilst showering.

A very nice hotel, lot of facilities, good size rooms, large comfortable beds.

Lots of areas on the ground floor of the hotel, well signed within. Great hotel if you are going on a cruise from Southampton.

Just a bit shabby and staff were very indifferent no one seemed happy no eye contact or smiles. Left waiting at the bar. People came and gave up. The funitire and lighting in the bar very worn and no ambiance

So this was the second time of staying at this hotel , the first time was ok apart from the fire alarm going off jurying the early hours of the morning . Then we stayed again this time the fire alarm went off again but it went off on two different days still early hours of the morning ! , we did tell the man at the reception and he said that they are very sensitive, but we also had people smoking near our window which wasn't very nice either ! they weren't using the smoking area unfortunately so this wasn't ideal for us , maybe there needs to be some more no smoking signs around the building .We maybe should have said more at the time of our stay to reception but unfortunately our Grandson wasn't well in hospital and we weren't up to complaining at the time .

Understaffed - only one person on front desk so huge queues. Rooms not ready 2 hours after check in time. Rooms itself tired looking and need updating. Shower goes from freezing to scolding you.

Comfortable bed Big room

The hotel was fine without being great. The room was clean but we were only given 2 pillows and there was a huge wine stain on the carpet and side of the bed.

Ample free parking was a plus. Room facilities did not include safe or fridge. Staffing levels seemed too low at the bar and reception.

Very comfortable stay. Could have done with one soft pillow and one hard pillow each. Room was not serviced after day 1.

pool area is great

The hotel was tired and just ‘ok’. I’ve stayed in Macdonald hotels and they’re been great hence booking a new one to try. To be honest I’ve stayed in better budget hotels. The bathroom has grout missing and quite mouldy and not well maintained tiles etc. The restaurant only served DIY instant decaf sachet coffee which is so poor. Not much choice for vegans and the staff were not helpful when I asked. I wouldn’t return here, overall very disappointed as this was meant to be a celebration for both my sons graduating. Leisure facilities were ok but when I went back to get changed not a lot of room as multiple spa parties in the changing area. Had to wait.

The hotel was tired and just ‘ok’. I’ve stayed in Macdonald hotels and they’re been great hence booking a new one to try. To be honest I’ve stayed in better budget hotels. The bathroom has grout missing and quite mouldy and not well maintained tiles etc. The restaurant only served DIY instant decaf sachet coffee which is so poor. Not much choice for vegans and the staff were not helpful when I asked. I wouldn’t return here, overall very disappointed as this was meant to be a celebration for both my sons graduating. Leisure facilities were ok but when I went back to get changed not a lot of room as multiple spa parties in the changing area. Had to wait.

We changed our hotel as we need a room with aircon. Aircon here actually I fact means a table fan. Corridors smell damp and musty. Asked for room service at 3am and was told bar shut so had to drive to shop to get drink. So understaffed. Some staff were so lovely. Gentleman who checked us in and some restaurant staff. Others had no idea and couldn’t speak much English. Guests trying to explain what a shandy was. Or even to try and get a jug of water. Really wouldn’t recommend this hotel.

Good property for the price. Reception staff very good, restaurant staff friendly but a bit hot and miss. Air con could be better. No safe.