Would defo recommend this hotel to stay small rooms but super clean and breakfast was superb all staff where very helpful.

This hotel has no air conditioning, which made my room like a sauna, the shower was really weak, they also charge for parking. The breakfast was decent, as we're the staff. Overall a dated building that has had a bit of a makeover, but no air conditioning on a hot day/night I would not stay here.

Amazing value for money location was perfect, and hotel was lovely

If you are travelling to Stoke by train then this is the ideal place to stay, as it is directly opposite the main entrance to the station. The hotel itself has a lovely homely atmosphere to it and with very affordable rates.

I didn’t walk around, just need to be close to the train station which is across the street

Renovated to a high standard, right opposite the train station and a stunning art deco building. What’s not to like!

Freezing no heating staff very unhelpful

The room was relatively clean, the staff were really helpful, especially with guidance on how to access the hotel due to buss restrictions. The Tav didn't work but it wasn't a problem for the stay, but the staff tried to solve the issue but with no luck. Overall a pleasant stay.

Please ignore any historical reviews about the hotel and its previous need of modernisation. The hotel has had a complete refit - in fact I was speaking to a hotel maintenance employee, he said that the floor I was staying on had quite literally had a refit the previous week! Good value for money, and literally next door to Stoke on Trent railway station (It's the old station hotel) I would not hesitate to stay there again.

Clean room and very good check in Danny on front desk excellent

Hotel has recently reopened so there’s bound to be some snagging. No bin in room or bathroom, no towel rail, part of door jarm not painted. No staff to be seen at breakfast and went to reception to ask for eggs as none left. Staff on reception were helpful and apologised. The bedding and bathroom was clean and staff told me that the hotel has been fully refurbished. The dining room and hotel has an elegant but cosy feel.

for a 3 star hotel, the condition of the property seems run down, a renovation would be needed to make this place thrive, beds are well a bed, but not the best at all, night porter walking around woke us up 3 times in the night, not much sound proofing for the rooms

As expected very dated hotel - but convenient for the station and cheap (if that’s what looking for).

My overall experience was fine, comfortable and staff friendly and helpful. Would stay again.

I am stunned about how bad this hotel was. Old, dilapidated and not clean. I should have realised, given Britannia Hotels’ reputation. But Shame on Hotels.com for listing this place.

At least the staff were nice... For the cheapest hotel in Stoke I'm not sure what I was expecting but its certainly not a place i'd recommend to anyone. The bed was clean but noisey. The walls are paper thin and every step makes the floor boards creak so you can hear every movement around you, even from the floor above. I had to request new towels as the ones provided had questionable stains on them. The decor hasnt been touched for decades so it feels very dated and gloomy.

Bath mat had mold in the crevasse, the toilet seat was peeling, the floor boards creaked seriously and the TV only had two channels that barely worked. Paid online and was expected to use a physical bank card to pay a 1p confimation fee (which I couldn't pay as we were stranded that night) eventually found a convoluted way around it. Bit atleast it was cheap n

Rooms are basic and small, its ok if just want room to put your head down. Rooms could do with some basic upgrading to help make them look more modern Shower was good, very powerful but if your short there is struggle actually to climb into the bath to get under shower as side part of bath is quite wide Staff very friendly and helpful. Very central and littarly 1 min walk from train station and bus stops

There were stains on the bed sheets, wallpaper on the ceiling was hanging off. The room room was grubby and smelt musty. The toilet seat was loose and the bathroom door didn’t shut properly. The only good thing was that the staff were lovely

The staff are helpful but you need to ask for things: extra tea/coffee/milk/bubble bath/iron. The place could do with new windows but the inside downstairs is beautiful.