Dan the concierge was extremely helpful

Wunderschönes Hotel, Perfekte Lage , Hervorragendes Personal Kommen Garantiert wieder, So muss ein 5 Sterne Hotel sein

Not worth it at such a high price

Our stay at the Excelsior Hotel Ernst am Dom was amazing, and not long enough! The room was absolutely beautiful with plenty of space, and the staff was so welcoming and friendly! It's an excellent location right around the corner from the train station and the Dom and shopping! This will always be our go to hotel when visiting Cologne!

This is a beautiful hotel that dates back decades but feels very modern in style and amenities. It appears in a novel by Graham Greene. I’ve stayed in many high end hotels, but never one with a staff at once so friendly, professional, and helpful. I can’t recommend this hotel enough. It also is perfectly situated next to the Cathedral and museums and near the Rhine and in a vibrant dining and shopping quarter. Stop looking at other hotels in town and see if they’re available!

Great location, in a newly renovated beautifully appointed hotel.

My wife and I travel extensively staying at 4 and 5 star properties. I will never stay at this hotel !!! Before booking this hotel I recommend checking out other properties that are newer - cleaner and bug free. After traveling for 35 years - I have never written a review like this. The pictures do look great when booking.

Great staff and central location

Elegant, a bit pricey, but worth every penny. Location is phenomenal - 2 minute walk from the train station and directly across the street from the awesome Gothic masterpiece Koln Cathedral.

Charming, elegant, comfortable hotel. Some rooms are modern while others are a bit dated but all comfortable. The first room I checked into was modern but had an issue with the AC so I was moved to a larger, older room. The staff was responsive and solved the issue promptly. Great location. Would stay again.

The staff was friendly and attentive. We frequented the bar several times and the drinks and food were excellent. The hotel is renovating the kitchen which was under our room. The work awakened us at 7:30 each morning which was startling. I wrote to the manager who wrote a nice note of apology and gave us an afternoon treat and two drink vouchers. Is it weren't for the construction noise, the stay woukd have been excellent.

It’s a beautiful hotel right in the center of the city. I was just passing through, on the way to Austria, so I only stayed for one night. I would have liked to stayed for longer. Maybe next time. The staff were very polite and helpful. Buffet breakfast was quite nice. I highly recommend this hotel to anyone.

Very clean and nice. Good accesibility to central station.

Fantastic location, just steps from the train station and with a view of the cathedral.

Staff was anazing

Beautiful hotel with spacious rooms and super staff! Skip the buffet breakfast. We had poached and scrambled eggs both with large chunks of shells we didn’t eat. Ordered pancakes to share and received 2 thumb size pancakes with hard bagel texture. We are American and love breakfast buffets but not this one that was very expensive at a 5 star hotel.

Kanon

Extremely friendly staffs~ great location!

Alles bestens!

could have been better with pool and massage room.