Overall, several bad things, even though the location and view and parking excellent. The day before I arrived, I called reception and it rang for 30+ times, with no answer. Later, I called again and asked about parking, and the staff person hung up on me mid-conversation. When I checked in, I asked for a room FAR away from noisy elevators: when I got to my room, it was NEXT to the elevators. The bathroom sink was clogged and wouldn't drain. Even though it was freezing outside, the heating in the room was noisy and did not work well, and there was only 1 light blanket on the bed. Overall, lots of bad things. Disappoinitng.