Xếp hạng và đánh giá tổng thể Extended Stay America Select Suites Columbia Gateway Drive

The staff at this hotel were truly excellent—friendly, helpful, and professional. Unfortunately, the building itself had multiple maintenance issues that affected my stay. There were problems with the showerhead and the button to activate it, the closet rails were coming off the floor, and the towel shelf was loose and nearly falling off the wall. The bed had a noticeable dent in it that made it uncomfortable to sleep on. There was also water leakage from another room’s shower that wasn’t cleaned up quickly enough and left water standing for too long. The team on-site did their best, but the room really needs repairs. With some renovations, this hotel could be a great option.

Awful! I was expecting bare bones, but this place was the worst. No service after 10 pm. They will only help you check in or if your key doesn’t work. We had 3 people. I was told we had to wait until morning to get bedding for the sofa bed. Evidently you need to request bedding when you check in. I was told there was nothing that could be done by the answering service (front desk completely shut down). Room itself was awful. The property has not been mayand is dirty and run down. It cots $1 to call front desk from room phone. Towel rack fell down when we hung a towel on it. Room smelled of odd chemicals

Clean friendly service

Wish at least coffee would have been available in the morning.

Definitely would not recommend.

Worst place to stay

Staff was great. Room had some maintenance issue

Condtion of the room was awful.customer service is not good. Need to train your staff to be respectful to their customer. The air condtioner did not work, I had a hard time sleeping it was so hot.

African lady there ever rude

They overbooked but they got me in

The staff was welcoming and professional and very helpful

No additional comments

The room was not cleaned, the cabinets in the room were rusted and chipped. The bedding had black spots on the sheets. There was red hair under my pillow which my mother or myself dont have red hair. I had my dogs there and the location has fleas i found a couple on my dogs body. I asked for additional towls and was told I had to pay $1.75 for extra towls. The manager at the front desk was very rude and would not issue a full refund. I am very unhappy with my stay & will never book there again!

Good!

All good, just no boil water for my cup noodles.

This is not a hotel, people live here and it’s very weird. I’ve had to stay here twice for work and both times I was placed in the same dirty room with the same stains and smells. There are pets and I have watched as one of the animals lift its leg to pee on the wall in the hall. The owner did nothing but continue walking. There are nothing but weird smells coming from every room as people are allowed to cook in these rooms. I don’t ever plan on going back nor do I recommend this hotel to anyone. It should be removed from this site as it definitely doesn’t meet the requirements to even be listed as a hotel.

FLEA INFESTED ROOMS!!!

My family has been bitten up because this property has a nasty flea infestation!!!! I have videos and pics to prove!!! I need a refund!!

Hotel run down it stinks people were extremely loud hard to find staff. Nothing I needed in my room but 2 towels and when asking for more got a interrogation

Desk staff responds quickly