The girl at the front was buried in her phone when I arrived, I literally had to say something to get her attention even though I was in view of her. Then she had no idea what an American Express Card was. Then she insisted I fill out my truck details as a matter of policy and that she could not process my American Express deposit info until it was filled out, but when I said I did not remember my license plate number she said it was no big deal don’t worry about it. Like is it mandatory policy or isn’t it???????? And finally I get in my room and the TV did not work. Talk about being pissed off in the first 20 minutes of my stay. After finding no TV service I called and asked to be switched to a different room but she said she would send a maintenance guy, that he was there until 10:30 but it was already 10:00 and I asked how long it would be to which she replied she didn’t know. 20 minutes later I called and she would not answer so I walked to the front desk. I get there and there is a lady talking to her husband right at the desk but the girl was doing nothing. I stood there for 5 minutes and finally said I need to be switched rooms but she said she was dealing with this lady (which she actually was not doing anything with that lady) So guess what??? I’m now pissed right off and argued then went to my room. At 10:42 I called again and said well I guess the maintenance man was gone and she said yes so again I’m pissed right off and tell her I just worked a 16 hour day,

Rooms were nice, beds were comfy & my dogs were given a treat bag when we arrived.

I liked how there was a kitchen giving the ability to cook and also how close it is to Edmonton. Staff were really nice.

The rooms are very spacious and clean. Beds and pillows extremely comfortable. Room was clean. Everything I want in a hotel, affordable and very nice and clean

Great place, very central to stores and restaurants.

Big rooms, big tub, big shower, big bed

The only good thing I can say about the property is that the front desk staff was very polite. The room stunk of cigarettes so badly I couldn't be in it for 5 minutes never mind a whole night. Had to leave and stay somewhere else.

Not clean at all!!

Very good for a family. The swimming was great! Nice to have a sauna too.

Very clean and comfortable

Nice hotel, clean and friendly staff

It was ok

Friendly staff! The room needs an update. It smells of what I'm not sure...maybe cigarettes from long ago?? I couldn't open the window without fear of bugs coming in as the screen was in disrepair. Had I realized we wouldn't have time to utilize the pool, I would have booked elsewhere. Pricing for the motel rooms are exaggerated.

For the price and location i was definitely expecting something much more modern. The room was very dated and they didn't clean the room for 3 days, every other place ive stayed multiple nights took care of this.

Very comfortable and great location.

Great layout for room, clean and comfortable. Staff were all very friendly. Hot tub was out of order and the soap/shampoo was a little skimpy. Had to ask for more and it was non-issue.

Arrived late in the evening and the room assigned to me was 30+ degrees and the airconditioning and heating system wasn't well explained and working had to change rooms

A

My favourite place to stay in Stony Plain.

Staff was very helpful when I had an issue with wi-fi on my phone, came to the room and corrected the problem,