Nice hotel in the middle fo everything. Enjoyed our stay and will stay again. Breakfast is limited.

Rooms are adequate but heaters ng system isn’t great. Apparently fireplace has to be used for heat as the wall mounted unit is only for cooling. They never explain this at all and for 2 nights my room was 14C. The continue up room during your stay. Breakfast is basically bread and a few other cold items. Luckily Tim Hortons is just down the road. Needs updating

Did not use these

Yes The hotel is a little outdated but so what. Buildings get old.The hotel was clean as could be.Our room was huge . The breakfast had lots of variety and was very fresh. The staff were courteous & helpful. Totally enjoyed my stay.

This is a unique hotel with lots of antique type furniture. The staff were friendly and helpful, our room was clean and it was nice to have breakfast included!

Excellent as always

Nice clean and friendly

Bed bugs in room 305. Since being home I’ve developed 5-6 bites. The internet says they take hours, days or even a week to appear. Unacceptable.

Great location. Needs a facelift

Clean room, nice staff

Everythingvwas fine. Downtown, very close to show, lots of choice to dine before the show.

Everything was ok

The room was extremely clean bed was so confortable

Courteous staff had to deal with no heat in the room after facility staff had gone home. Provided a space heater that worked until morning.

This hotel is very old and could use some sprucing up. It was very cold in our room since it is heated only by a low powered gas fireplace. It took about 4 hrs to warm the room. It was tidy but not super clean. Very old carpet, cobwebs in the corner by the bed, and some hairs in the bathroom. The water pressure was great! The breakfast was basically bread and cereal.

I have stayed at this hotel many times in the past 15 years, and it has gone downhill. Although the staff were pleasant, and the various issues were attended to when I asked (when I arrived, TV didn't work, fireplace wasn't checked for operation, hot water was unavailable; and bulbs were missing in ceiling lamps), the room felt run down. There was no lighting accessible from the bed area, so the suite was difficult to navigate at night. There was no mattress protector under the sheet; I wasn't comfortable opening curtains, as windows were facing the room from the building across the roof. The old digital clock was wrong, and while I could change the minutes, the hour setting could not be changed. Everything, generally, felt dingy and sad.

First of all, your staff are amazing. Check in and check out went well and they were so helpful, kind, and professional. What could improve is the room. Although we had a lovely room, with a couch and fireplace, the bed was horrible. We both banged our toes FOUR times within the first half hour. We finally put some luggage in front to remind us that the bottom protrudes from the bed. My husband looked at the cause, and it was being held up by a wooden block; thus the reason that the bed tilted to one side. Like, come on..... It would also be helpful to have a microwave in the room. It was awkward going downstairs to heat up food that I had in the lobby/breakfast area. The room was clean, and that was nice. Parking is a bit away. Since this is the case, you should offer more luggage racks for those of us who don't travel light. The last negative is the 'continental breakfast'. It was one of the worst that we have encountered on our travels, ever.... Bread, bagels, yogourt and some fruit are measly pickings for a 'continental' breakfast.

Check in was ok after we got the correct room.

Great

Listing for hotel doesn't mention there's only street parking available. Traveling with a big truck and trailer during a snowstorm so can't park on the street. Had to book a second hotel for the night. Hoping they will provide refund as I explained my situation to the nice lady on the desk and she understood the problem