We had a great experience at this Hotel. We especially appreciated Mohamad, he helped us with our bags on arrival and again on our departure. We were in Rm 25, and at our age (76 & 84)it was a challenge getting up and down the stairs and would have been impossible with our bags. He was so pleasant through out. The breakfast provided was wonderful & all service excellent! The Ladies at the front desk also were very helpful and pleasant! Thank you for a great experience!

Fint hotell, bra beliggenhet og fine rom

Great place to stay, really comfortable

Bed comfortable but no aircon, clean hotel, lovely staff, lots of stairs and no lift, staff will help with your luggage though. Restaurant lovely and breakfast was great.

Second stay, staff are amazing! Only negative is the first stay had an elevator but the second had just stairs so if that’s an issue then you need to know prior to booking.

For almost £250 a night, the value of the room (Grand double room which was the most expensive room in the hotel) was absimal. All the necessary amenities were absent from the bathroom - no cotton pads, no cotton buds, no shower cap, no soap bar. Hair dryer was spoilt, I was using it half way to blow dry my hair and sparks came out of the device, and there was no hot air, so I had to dry my hair on the cold setting. Only 1 bottle of Water (for 2 people!) per room on check in. After that it's £3.50 per bottle. The fridge in the Grand double room wasn't working either, to the extent, our milk drink became lumpy because it wasn't cold. Breakfast was not great. Burnt sausages and terrible coffee from the machine. The only reason we stayed at this hotel was because of the proximity to our seminar at Windsor leisure center, otherwise, we would have stayed somewhere else. For the price we paid, many things could have been better.

Lovely stay, staff were attentive and the hotel was beautifully located on the side of the Thames. Lovely food and atmosphere. I'd definitely visit again.

I’ve stayed at this hotel a few times. The location in Windsor is excellent. Everything is within walking distance. The other times I’ve stayed there, I was in the newer annex building. Those rooms are modern and quiet. This time I stayed in the older main building. The view was lovely, but the room had some quirky things about it. Firstly, the floor boards creaked a lot. When my neighbours walked around, I could hear their floor boards too. They seemed to be awake a lot during the night, waking me up. I could also hear them talking. The room didn’t have a small refrigerator, which I missed. I tried sleeping with the windows open but the noise from outside was disruptive. The bed was comfortable and the bathroom was clean and functional but a small stand would have been a good addition to put toiletries on. The breakfast is excellent. The staff were all friendly and very helpful. I will stay there again, but not in the main building.

We had a great time here. The staff was great, eating breakfast by the river was amazing! For travelers, the parking is easy if you arrange it ahead of time. The lot at the train station is a short walk. Arrange it ahead of time with the hotel. They have their own area in there for you to park. This hotel is close to places to eat and very close to Windsor Castle!

Morning breakfast was fantastic and the location is wonderful.

It was an okay stay, had better considering the price reception bit spikey not very welcoming once signed in if not staying in the hotel left to your own devices as to where you have to go, prices for drinks expensive plus food expensive, breakfast ok had better would I stay in a sarova hotel again no sorry.

Staff were very helpful. Room was clean and comfortable. Breakfast was great

Excellent staff, obviously well trained and managed.

The hotel located just on the Thames

Breakfast was great and included. This is not a suitable property for those with disabilities. I was put on the third floor with no lift. Despite contacting the property and receiving what I thought was assurance of on site disabled parking, I was sent to a car park a fifteen minute walk away.

Excellent overall, Thank you.

I always stay here instead of airport hotels.

All facilities were excellent, staff excellent and the buffet breakfast was the best I’ve had and I’ve had a few, highly recommend!

A lovely hotel in an amazing position on the Thames. Friendly and helpful staff.

Clean room