Xếp hạng và đánh giá tổng thể Extended Stay America Suites Kansas City Shawnee Mission

Easy access to get to the racetrack. Room had a leaking bathroom stool that had water on the floor. Some lights worked part time and not at others.

Dirt on the floor, cabinets in disrepair, dents in refrigerator (didn't even open it but guessing that would have been an adventure), shower/tub had dirty grout and was generally just gross. Despite being a non-smoking property, the room smelled like smoke. When we returned to our room in the evening, the power was out. That was the last straw and we moved to a new hotel.

Room was dirty and poorly maintained. The bathtub was filthy and stained.

Roaches

ok

There was no room available for me. I was told by desk staff that Expedia never informed them of my reservation. I did not find this out until check-in at the property at 10 pm, and had to find another hotel room very late and night with almost no options.

Our room was full of flies and roaches. As well as tons of dead flies all over the dirty floor. We did not feel comfortable staying, and left. It was a huge disappointment as we had just arrived about 10:30pm and were quite tired. We had stayed at other extended stay americas before and they were ok.

Over all nice

Great stay, parking was a bit in short supply had to park a bit away from the room. Which sucked cause it was rather rainy. Room was super clean and staff was wonderful.

For a cheap easy stay, if you’re not going to be in your room, this is fine. Otherwise, avoid. The bathroom door was off its hinges, the room had obviously been smoked in, and people were smoking outside the rooms despite the signs saying it was prohibited. It was very bright at night and the shower did not drain. It felt clean enough, and was what I needed on this particular budget - just not a place I would want to stay again.

Checked in, my room was downgraded to a pull out with no price adjustment after my reservation had been made for months. Got to the room, and it was NASTY. It was a non smoking room that reeked of smoke. Blood on the sheets and glass, pills, and dead bugs in the pull out bed. The pull out bed which ended up being broken and cutting my friend with rusty exposed wire upon opening. We contacted the desk, there were no replacement beds or linens. So we waited a couple hours for replacement linens (930 pm) and the three of us squeezed into the full bed because the couch bed was broken. After all of this, obviously I contacted customer service for a refund THREE TIMES THREE DIFFERENT WAYS I still have not received a reply. This stay was at the beginning of July.

Breakfast lacking.

Rooms were terrible and had bugs in them. We checked out immediately and went to the Hampton Inn which was wonderful!

Upon entering the room, we were immediately hit with an unpleasant smell. We then noticed how dirty the room was. I decided right then that we would not stay. I left my keys and left. I later tried to get a refund, but the property would not refund even one of the nights. I included pictures of how dirty the room was. I do not recommend this hotel!!

This was our first and last time staying here. The room was dirty and the floor had not been cleaned. Our feet were black after walking on it. Found a used condom and pubic hair on floor and hair in the bed. Saw several cockroaches and had to get one off my son while he was sleeping. The room had a small kitchen but no cooking utensils, pots or pans and the stove didn't work anyways. The only good thing was the front desk staff was really friendly.

I had to wait nearly 10 minutes to check in- no line - just no one at the front desk. Room was filthy. Floors were dirty and had a bad smell (almost like cigarettes). Breakfast - big lie. Nothing worth eating

Overall I liked everything, would stay again.

You could definitely tell they hadn’t cleaned the room in a while…

Bed were clean and comfortable. the room was clean and the kitchen was handy to have. Some of the furniture was pretty waren in places (dinning room table and counter tops.) But other wise it was great for an emergency stay.

Two complaints - one for Expedia who booked us a room the hotel didn’t have, the other for the property who didn’t let us know our reservation had been canceled til we went to check in 1030pm after a long day of ball tournaments. The hotel claimed to not have my phone number to let us know our reservation had been canceled when it was CLEARLY listed on the cancellation paperwork given to me by the front desk clerk. You can imagine the trouble we had finding another room remotely close when the whole town KC was hosting multiple ball tournaments, etc. We will NOT be using Expedia for anything anymore. Not flights, not hotels, nothing.