Xếp hạng và đánh giá tổng thể Hyatt House Herndon/Reston

Love the layout of the suite. Beds were not comfortable but everything else was perfect!!!

We enjoyed the size of the room, parking is easy, location was great, karaoke night looked like tons of fun, the breakfast was good. Unfortunately someone vomited 4 times in our hallway and elevator and it took 3 hours after being reported to the front desk to be cleaned up! Really not okay that everyone in the 4th floor had to walk around it on their way to breakfast. Also, our toilet was broken on check in and they never sent anyone to fix it and suggested WE go to Home Depot and buy a plunger. No change of room was offered or any compensation. If they had fixed these things, I would have recommended but that was very disappointing.

room gets cleaned once a week. staying for 3 days have to use same shower towel. shower towel does not get dry before the next shower. bathroom shower was leaking all night make water noise. hard to sleep.

Air-conditioned in the room makes louad noise and I was told nothing they can do. Cleaning is also not available on weekends.

I was really impressed with the rooms I stayed in for the price of the room. Each was a mini suite with a full (mini) kitchen, king-sized bed, and pull out sofa bed. I needed a lot of accommodations as my sister got sick when we arrived and I had to move to a different room. Service was excellent.

The room suite was great and clean

The breakfast buffet was excellent. The bed was comfortable. Refrigerator and microwave came in handy. On the third day we had a problem with the toilet not working and the cold water wasn’t working from the bathroom faucet. It was late and I called front desk who said they would call maintenance and get back to us. They called back and asked me to check again and it was still not working. They said to wait about an hour and try again. Because it was now 10 pm, I went to lobby and asked them to put us in a new room which they did. It was an inconvenience to say the least.

Not well kept. Noisy rooms and no housekeeping for days together. The place is old and there are better options around the area for similar price.

Great to have a suite option with 2 separate rooms and a full kitchen + living room. Building showing its age but well maintained, clean, and quiet/comfortable. Really good option for small family stay

Clean for a change from most hotels today when traveling….It is older and needs some updating but there wasn’t any mold in the bath/shower, towels were SOFT and sinks and toilet were clean….Bed was comfortable….

Breakfast

The staff was very friendly and helpful for my stay. Ivan wheelchair and had one of your accessible rooms. I appreciate the rolling shower, however, the bench that's in the shower couldn't go all the way upright because of the grab bars. The hose for the shower head was too short to rinse off completely. Also it would have been nice if the door closure could be set at a lighter setting. Thank you again for listening. I do appreciate the effort you did to make through accessible. I'm hoping my suggestions will make this room in other rooms even more accessible for people with in wheelchairs.

Très calme et à 45 minutes de Washington en métro

Buena atención y comodidad.

a very convenient and affordable

It was small and intimate. Enjoyed the amenities. Would be nice to have shuttles pick-ups from the airport

Great customer service

I like nothing about this hotel horrible, for example the front desk person he never talk to me. He was talking in the phone when I was there and he checked me he didn’t said one a word to me he talking He was on the phone the coffee in the breakfast was cold ?

Stayed here quite a few times great experience every time.

Awesome staff and GM