8,2
Rất tốt
Từ 734 đánh giá
Vệ sinh

8,4

Tiện nghi phòng

8,8

Vị trí

9,2

Dịch vụ và Tiện ích

8,8

Đánh giá của du khách Homewood Suites by Hilton Rochester/Henrietta

Số lượng đánh giá trên mỗi trang
20
40
Đánh giá hàng đầu
Amanda
icon-Giải trí Kỳ nghỉ gia đình
Giải trí Kỳ nghỉ gia đình
8,0
/10
Đánh giá cách đây 14 tuần

Expedia Group verified review

Room was spacious, but some areas (one of two bathrooms) were a little old and in need of replacement.
Munish
icon-Giải trí Kỳ nghỉ gia đình
Giải trí Kỳ nghỉ gia đình
10,0
/10
Đánh giá cách đây 14 tuần

Expedia Group verified review

Good property
Teresa
icon-Giải trí Kỳ nghỉ gia đình
Giải trí Kỳ nghỉ gia đình
2,0
/10
Đánh giá cách đây 15 tuần

Expedia Group verified review

First room smelt like smoke, second room was hot and smelly but settled for it because nothing else was available. There were smeared boogers on the wall next to the toilet paper holder, smeared mirror, broken tiles in the bathroom and pealing paint on the bathtub. Wasn't terrible but was toeing the line. We were charged for parking after we left and were never told we would be. Staff was friendly and accommodating.
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Sherice
icon-Giải trí cùng Bạn đời
Giải trí cùng Bạn đời
8,0
/10
Đánh giá cách đây 16 tuần

Expedia Group verified review

Property is very large with a courtyard connecting to more rooms, easy to get lost and the signs leading to elevators were misleading would walk down long hallways and still no elevator very hard to find. Staff tried to show me a map to get to my room, failed. Continental breakfast was good. Stairwell looks like haven’t been swept in weeks, furniture in room need updates, kitchen was missing small appliances, ex had a lid for sauce pan but no pan, no dish soap. Air conditioner sounds like a train coming.
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Jeff
icon-Giải trí Kỳ nghỉ gia đình
Giải trí Kỳ nghỉ gia đình
10,0
/10
Đánh giá cách đây 16 tuần

Expedia Group verified review

As a traveling family man? This hotel for all our needs. Staff was friendly and kind. The hotel rooms were clean and exactly what you expect from staying at a Hilton. Facilities had everything that we needed. Breakfast in the morning was very good. It was a great stay. Would stay here again.
Verified traveler
icon-Bạn bè và Gia đình
Bạn bè và Gia đình
8,0
/10
Đánh giá cách đây 17 tuần

Hotels.com verified review

Room was big and spacious. There is a fair bit of wear that shows, but no major complaints at all. Size matters. Kids were running upstairs pretty late at night, could hear everything. Hopefully you won't need to use the pull out sofa bed. It hardly could qualify as a bed, as the mattress was like sliced cheese, thin and flimsy. The hotel has a decent breakfast and morning staff very friendly. The pool looks bright and clean too. I found the Business Center lacking in many ways however. Had some important documents to print, but no information at all, people are expected to figure this out on their own. There are no Ethernet cables or other cables to allow one to connect, and my laptop simply couldn't find a way to connect to the printer wirelessly. I asked for some assistance, and the best I got from the front desk was people figure it out and use it. I guess I'm the idiot haha Honestly, I could be, but a little bit of help to help this tech idiot would have been appreciated. All in all, a decent place for a larger family, as we had a two bedroom suite. But a few reasons why its hard to leave a 5 star rating.
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Shakir
icon-Giải trí cùng Bạn đời
Giải trí cùng Bạn đời
10,0
/10
Đánh giá cách đây 18 tuần

Expedia Group verified review

Nice hotel.
Bobbi
icon-Giải trí cùng Bạn đời
Giải trí cùng Bạn đời
10,0
/10
Đánh giá cách đây 19 tuần

Expedia Group verified review

We really liked that there was a separate bedroom from the living area. Had full kitchen and living room, which had we stayed longer we could have prepared our own meals. Breakfast was very good
Meissa
icon-Giải trí cùng Bạn đời
Giải trí cùng Bạn đời
10,0
/10
Đánh giá cách đây 20 tuần

Expedia Group verified review

Great stay!
Lily
8,0
/10
Đánh giá cách đây 21 tuần

Expedia Group verified review

Rooms are spacious, clean. But they seem to short of towels.
M.
icon-Giải trí Kỳ nghỉ gia đình
Giải trí Kỳ nghỉ gia đình
8,0
/10
Đánh giá cách đây 21 tuần

Expedia Group verified review

Overall very lovely hotel and close to everything. It had a certain smell to it like air wasn’t properly circulating in our room, one bathroom fan didn’t work and one of the doors was as broken. The breakfast wasn’t great. We did let staff know. Maintenance did come and resolve the issue with the fan but not the door.
nurit
icon-Kinh doanh và Giải trí cùng Bạn đời
Kinh doanh và Giải trí cùng Bạn đời
4,0
/10
Đánh giá cách đây 22 tuần

Expedia Group verified review

Stuff arrogant and unfriendly. We asked for our room to be cleaned, and nothing was done. Rooms could use fresher bed sheets and a change of pillows.
SHAN
10,0
/10
Đánh giá cách đây 22 tuần

Expedia Group verified review

Not bad,
Christel
6,0
/10
Đánh giá cách đây 22 tuần

Expedia Group verified review

Room had more amenities than we expected. There were no bath towels in the room when we arrived and a hat and box of qtips on the eating table which we assumed was from the last guest. The toilet also did not work properly. We had to open the tank and push the plug down. Complimentary breakfast was better than most and the location was convenient for us.
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Chanmi
icon-Giải trí Kỳ nghỉ gia đình
Giải trí Kỳ nghỉ gia đình
6,0
/10
Đánh giá cách đây 22 tuần

Expedia Group verified review

Dishwasher wasn't working. The faucet wasn't working properly.
Peter
icon-Bạn bè và Gia đình
Bạn bè và Gia đình
10,0
/10
Đánh giá cách đây 23 tuần

Hotels.com verified review

The overall hotel is great. Easy parking and convenient location. The front desk staff could have been more positive, helpful, and speedy at checkin.
Suzanne
icon-Giải trí cùng Trẻ em
Giải trí cùng Trẻ em
2,0
/10
Đánh giá cách đây 23 tuần

Expedia Group verified review

The room was very outdated and dirty.The sheets had stains on them. The toilet was so low to the ground. For the price I paid I expected a much nicer place .I would never stay there again
Timothy
6,0
/10
Đánh giá cách đây 23 tuần

Expedia Group verified review

Outdated property in desperate need of an update. Staff are not rude but not very friendly versus other Hilton hotels I've stayed at. 1 elevator for the entire hotel, situated at one end of the hotel, what a horrible design. I'm traveling with elderly in their late 80s and at check in, front desk personnel with a nose ring, tells us the "best" way to get to our room, turns out they had to walk up the stairs. OMG.
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Justin
icon-Giải trí cùng Bạn đời
Giải trí cùng Bạn đời
10,0
/10
Đánh giá cách đây 24 tuần

Expedia Group verified review

Great staff and made our wedding night special for us.
Jessica
icon-Bạn bè và Gia đình
Bạn bè và Gia đình
2,0
/10
Đánh giá cách đây 24 tuần

Hotels.com verified review

Overall apperance upon entering looked great but upon further inspection the room riqued of cigarette smoke. I use a cpap machine at night ao this was very concerning. The carpet was soaking wet by the bathroom. Come to find out there was a leak coning from whenever you run the shower! There was an unknown substance smered on the front of the bathroom door as well as on the wall by the toilet. And the microwave didnt work, even after unplugging it and trying it again. Very disappointing experience
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Số lượng đánh giá trên mỗi trang
20
40