Always

Always clean staff were very attentive and it’s an amazing hotel overall

Staff exceptional

Very good all-inclusive catering with multiple a la carte restaurants. Generous and extensive bar. Varied and decent quality evening entertainment. Standard buffet has very little variety which puts pressure on to book the restaurants at the midnight deadline. We managed OK, but it's hassle that could be avoided. Staff were the most helpful I've ever encountered and all the facilities were very very nice, clean and well kept. No pressure on sunbeds when we visited in mid November. Easy access to the beach and local town.

Great service, great activities, great factilities, great food.

Die Zimmer waren immer sauber und der Blick über die Anlage sehr schön. Das größte Highlight war das Essen- die Auswahl an Restaurants, die Qualität, der Service, die Drinks… Hier wird man einfach nur verwöhnt!

We upgraded to a junior suite which made our stay. Staff are really friendly and everything was spotless. Although there were always sun beds available we noticed people had their favourite spot by the pool so would often ‘save’ their sun beds from early in the day. Food was very nice although a bit repetitive.

A quality hotel, with great amenities and a modernised look. Lovely rooms that are spacious and comfortable. There’s a very large lounge bar area and main restaurant. The all-inclusive dining offered great food and drink options, and the main restaurant food choice was extensive and a really good quality. The pool and the gym were excellent and there were several options for activities at both. Seemed to be a good location with a walkway by the beach immediately behind the hotel, although we only left once or twice as we had everything we needed at the hotel.

Wonderful time

Très bon établissement Le cadre était magnifique , les chambres étaient spacieuses , la cuisine était très bonne et variée Le personnel vraiment très pro ( Marcos du ginger bar était très agréable ) Cependant un petit bémol mérite d’être mentionné Il aurait été appréciable que l’hôtel nous propose les activités extérieur offertes comme mentionné sur l’application ( mirador del rio et jardins des cactus ) cela aurait permis aux clients de profiter pleinement de toutes les expériences disponible . Malgré cela notre séjour a été mémorable et je recommande vivement cet établi à tous ceux qui cherchent à se détendre dans un cadre idyllique .

Cet hôtel nous a été vendu comme étant sur une plage de sable blanc avec transats, parasols et serviettes de plage. Et, si l'hôtel est très bien, il n'y avait absolument pas de plage !!! Nous avons été reçu sur place par une manager qui était désolée mais que c'était la description d'Expédia qui était fausse, qu'eux n'y étaient pour rien ! Qui a raison ? Mais nous, nous avions choisi cet hôtel pour sa plage et même s'il est vraiment très bien, nous sommes très déçu des arguments de vente du descriptif fait par Expédia, ils sont faux et mensongers…

Nous avons passé un agréable séjour. Merci

The hotel is fabulous and the food was really good too. The only small issue I had was the lack of explanation/clarity of the "reserve" option that has an exclusive access lounge and access to both swimming pools, instead of just the one.

My friends & I came for a relaxing break just to spend time with each other, decompress & relieve stress. We were able to do that here because the ambiance allows for it. All the neutral tones provide that calming feeling you'd want. The crowd is more...mature. Many were the basic European couple or family & it looked like they were of retirement age. As an observation, there weren't very many of us mixed variety guest in the 30's range aside from us & a speckle of others. However, we weren't going for a party scene & we had each other so it wasn't a big deal. Many nights they had a live band & the Entertainment Coordinator was great at hyping up the crowd to dance & enjoy the vibes. There are three restaurants that require reservations so make those in advance if you can. Also be mindful that La Graciosa has a tasting menu for dinner. The all you can eat had a pretty decent turnover of new food being replaced when it first opens but when they're about to close thats when you see the dregs of what's left. If I had to complain about that it would be some of the meats could be a bit more seasoned (more of a preference issue) & I would have wished they had longer time slots for each meal session instead of feeling rushed. I knocked off a star for the service is because: 1) we were not provided the rooms we requested but they tried to compensate by giving us access to both rooms. 2) We didn't get quality CS from Rafael at the Shack. I had to go request for it. We'd return though

Superb food. Exceptionally clean. Every member of staff consistently very good or above resulting in excellent customer service. Yoga instructor amazing. Gym good standard.

Great experience and the staff delivered a superb service.

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Nice and clean hotel. Introducing more activities would keep the hotel lively. It was too quiet at times!

Excellent room with sea view, well serviced. Helpful friendly staff. Good quality food with plenty of options.

We really enjoyed our stay at this hotel. The staff are fantastic so helpful and friendly. This was our second time at the hotel and both times have been fantastic. We took part in the various activities in offer which were great fun.