This is meant to be a five star property but instead you get one star service. There are no bilingual staff here, so should you not speak Spanish and you have any issues you will have problems. The building is showing it's age and basic amenities such as internet are not great. Even the TV in the room required updating and maintenance as it had horizontal lines throughout. This brings me on to the main issue of this stay, which was maintenance. Although the hotel sent two emails on the actual day of arrival (one in Spanish and the other in English) stating the opening times of all their facilities. NONE were available due to maintenance being carried out. You would think having two pools for example, that you split when you close either but not here. Didn't even stay the full duration and rebooked into another hotel. Bad experience and definitely not returning

Muy agradecida con el hotel y por su oficina de servicio al cliente, por celebrar mi cumpleaños y enviar un detalle a mi habitación.

Todo bien, buenas instalaciones estamos contentos de venir

servicio de restaurant excesivamente cara a lo que ofrece como comida

Un lugar bien cuidado en el centro de la capital, buena experiencia

Muy buen excelente servicio Solo el desayuno está muy limitado

Nada que ver el hotel Meliá en caracas ni los servicios ni nada(spa, comida, servicio)

Pésima comida para lo que cobran debería de ser de mejor calidad desde el spa hasta las Habitaciones comida todo

Faltaban a diario las toallas y el agua de botella, el internet pésimo, reportas cualquier inconveniente y no te resuelven sino después de 24 horas, muy deficiente

Middle of the city, walking distance to shopping mile, not far from Sambil, wonderful jacuzzi bathtube in rooms

I got poisoned by their food. They wanted me to pay myself for a doctor after been intoxicated with Hotel’s food. The hotel offers rotten food. You should not promote this hotel.

Great atmosphere with a very helpful and friendly staff. The fixed issues very quick and were very polite. The hotel’s cleanliness was marvelous and the room service was outstanding. Very happy to have stayed there.

Conforme a medias

O quarto é bom. O atendimento também é bom. Entretanto o bairro é muito inseguro. Achei 3 baratas transitando junto aos alimentos no restaurante.

Sólo estuvimos una noche en el hotel, me pareció elegante y de muy buen gusto. Habitación y baño muy confortables y decorado con muy buen gusto. Cenamos y desayunamos en el restaurante, todo exquisito. Sin duda volveríamos al hotel.

The room was unbelievable out dated. The room smelled like a closet that hasn't been open in 10 years. The most disturbing part was the military presence treating the guess really bad. Not a pleasant experience at all. I will never stay at this hotel again.

Nice and comfortable room. Friendly, professional and helpful front desk staff.

The hotels has a great feeling as you walk in. This is an old 5 star hotel so the rooms are outdated. Front desk not the friendliest but I would give them 4 stars. I ordered room service (24 hrs) and I found out that since I didn't leave any card number when I checked in (I wasn't asked for one) I had to go to the lobby and pay there first. They are attached to a mall so location is very convenient.

Buenas instalaciones, muy regular el servicio.

They was warm and very welcome to me at they hotel