Bien

Excelente servicio en general y personal muy hamable.

Hotel sin ninguna modernizacion de hace mas de 20 anos, todo esta viejo, huele a guardado, no hay mas servicio premium en en piso 14, las televisiones no funcionan, los tapetes estan sucios, etc, etc, quizas FUE antes algo grande, pero ahorra NO ! desayuno mediocre y precio altos por venezuela... desconsejo

very clean and nice peopleand big pool

It was a very nice hotel. Felt warm, comfortable and welcoming. Very nice location.

Buen hotel, muy cómodo y personal muy amable

O hotel, com certeza, foi um hotel de luxo há algumas décadas, mas hoje ele está um pouco decadente. Ainda assim, vale muito a pena. A localização é excelente, e as condições ainda são boas. Fica em uma região segura, o atendimento é bom, e, considerando o preço que você paga por um hotel desse nível, realmente compensa. Os quartos são grandes, espaçosos, a cama é confortável, e eles mantêm todo o padrão de um quarto de luxo. Claro que ele está um pouco velho, um pouco mal cuidado, mas nada que comprometa. Se você estivesse pagando um preço muito alto, aí sim não valeria tanto. Mas pelo preço que se paga, vale totalmente a pena. Eu recomendo

This is meant to be a five star property but instead you get one star service. There are no bilingual staff here, so should you not speak Spanish and you have any issues you will have problems. The building is showing it's age and basic amenities such as internet are not great. Even the TV in the room required updating and maintenance as it had horizontal lines throughout. This brings me on to the main issue of this stay, which was maintenance. Although the hotel sent two emails on the actual day of arrival (one in Spanish and the other in English) stating the opening times of all their facilities. NONE were available due to maintenance being carried out. You would think having two pools for example, that you split when you close either but not here. Didn't even stay the full duration and rebooked into another hotel. Bad experience and definitely not returning

Muy agradecida con el hotel y por su oficina de servicio al cliente, por celebrar mi cumpleaños y enviar un detalle a mi habitación.

Todo bien, buenas instalaciones estamos contentos de venir

servicio de restaurant excesivamente cara a lo que ofrece como comida

Un lugar bien cuidado en el centro de la capital, buena experiencia

Muy buen excelente servicio Solo el desayuno está muy limitado

Nada que ver el hotel Meliá en caracas ni los servicios ni nada(spa, comida, servicio)

Pésima comida para lo que cobran debería de ser de mejor calidad desde el spa hasta las Habitaciones comida todo

Faltaban a diario las toallas y el agua de botella, el internet pésimo, reportas cualquier inconveniente y no te resuelven sino después de 24 horas, muy deficiente

Middle of the city, walking distance to shopping mile, not far from Sambil, wonderful jacuzzi bathtube in rooms

I got poisoned by their food. They wanted me to pay myself for a doctor after been intoxicated with Hotel’s food. The hotel offers rotten food. You should not promote this hotel.

Great atmosphere with a very helpful and friendly staff. The fixed issues very quick and were very polite. The hotel’s cleanliness was marvelous and the room service was outstanding. Very happy to have stayed there.

Conforme a medias