The room was spacious and clean, and the staff were very friendly and helpful throughout our stay. My 3-star review is mainly due to the restaurant experience. The blueberry cheesecake was delicious, but unfortunately we had issues with almost everything else we ordered. Overall, the food quality was disappointing.
After 10 PM the menu changes, and when we ordered a crème brûlée and a tres leches along with our meal, we were served completely different desserts that were tasteless and dry. What was even more frustrating was that the staff tried to convince us those desserts were in fact the crème brûlée and tres leches we had ordered, as if we didn’t know what those desserts are supposed to look and taste like.
We stayed at the hotel for 10 nights and ended up leaving the hotel for dinner every evening because the restaurant experience did not meet expectations.