Great place but you need to fix that wi fi.

In the room the carpet was filthy. The mattresses were too soft. The internet was poor. The downstairs area looked very uninviting, like it had been left to rot. It was dark and depressing. There was no nice common area to sit and relax in. The carpet on the way to the rooms looked like it hadn't been changed since the 1950s and was threadbare and dirty. The area near the landing toilets was old and smelled of sewage The whole place needs an absolutely thorough makeover.

not suitable for people with mobility issues no lift stairs steep. no amenities whatsoever. in need of complete refurbishment. had noise of dogs yapping from another room well past 11pm. would not stay again

Our room was good ( but that is because it was the Dickens Suite) the rest of the hotel was pretty much deserted, reception was manned, but the bar was empty, the front rooms where empty and the hotel looked tired, which is a shame since it could be fantastic, excellent location with plenty of parking, historic building, could be made to have stunning sitting area by the fire, bar and restaurant in the front and boutique rooms, shame

A bit weathered but beautiful in its own way, could t get a better location in a wonderful town at the price we got

Staff very helpful

The room was clean and tidy, but needs updating. T.v.was too small ,it was a bit noisy because our room was opposite a popular pub entrance and was ok after we closed the window. But for the price you can not complain.

Got in after a 15 hour day to no hot water. So I had to settle for a tepid warm bath & straight to bed. Hotel is a great building with plenty of character but unfortunately everything is so worn out & tired. No plugs near the bed, very small tv & paid as much as a nice hotel. Not good 👍 I would not recommend.

Very good breakfast locally but the hot could have warned us about no meals on the premises. Parking tricky!

Great price and location

このホテルの建物はかはり古く、歴史的な意味があるのだと思いますが、メインテナンスが適切になされているとは言えないと思います。床にはデコボコがかなりあり、バスルームの床はビニールコーティングされていましたが、大きなヒビか1箇所以上ありました。バスタブも全体的に水垢がある状態でしたし、バスタブの蛇口からバスタブの底にかけて水漏れの跡なのか、何なのかわかりませんが、青いシミ？カビ？が枯れた滝の跡のようにバスタブにこびりついていました。窓の外も建物のバックヤードのようなひどい景色でしたので、外が明るくてもカーテンを閉めていました。 フロント担当の若い男性が親切で、チェックインとチェックアウト時に重い荷物を運ぶのを手伝ってくださったのが救いでした。 宿泊施設にはもう少し清潔感があるべきだと思いますので、あまりおすすめできる施設とは言えないとます。

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Centrally located, A short walk from the rail station. Quiet and helpful staff

Arrival- staff were helpful: My room was too hot, so another room was found for me. Any questions I had were dealt with immediately and successfully. Parking is available (1st come - 1st served!!) but reasonable cost. Central position and near most amenities, shops, etc.

This is an historical building, very well built and maintained. Staff could be friendlier, more enthusiasm. I will stay here again. Clean, great area. Shops and food close by, and can walk to the Castle from here. Nice to have local parking.

The staff was friendly and the location was great. The room itself was ok, however the shower didn't work and the wifi kept clicking off.

Parking was fine Check in was fine Room had clean linen and towels BUT bed was so uncomfortable, springs jabbing into my tore like they had not even a sheet over them. Carpet filthy and hot water too hot Room also too warm, curtain broken and overall just horrid

Not the greatest place I have stayed in, had a room that faced onto the main road and barely had any sleep both nights.... rooms are very dated and in need of an urgent upgrade. I left the door hanger on asking for room to be serviced but on my return I found that the cleaner had just folded up wet and dirty towels and put them back on the radiator. There are no facilities to get food here at the hotel and the bar was not open at any time during our visit. Not faciliated for people with mobility issues either.

Difficult parking. Hotel needs major refurbishment

Had to pay for parking but led to believe it was included. I was given the option of breakfast included which I wanted. Only to find out in the morning no breakfast available. So why was option there? Not good enough and misleading.