Quality room. Safe secure parking. Great food and helpful staff. Nice pool

Mixed feelings about this stay. Postive points, room was clean but, the carpet could do with being washed as there were wine stains etc on it. Every member of staff were helpful and friendly, great assett to the hotel. Breakfast was good too. Negative points, the aforementiond carpet in the room needs cleaned. The hotel bar doesnt open till 3pm when the hotel is virtually fully booked, doesnt make good business sense and, the bar is closed at midnight bearing in mind, we were staying on a Saturday night. Public toilets could be cleaned/checked more frequently.

2 out of 5 — Mixed Experience at the Leonardo Hotel Middlesbrough We stayed at the Leonardo Hotel in Middlesbrough recently, and while there were a few positives, overall the experience left quite a bit to be desired. Check-in: The check-in process started off well — the lady at reception was friendly and polite. However, she didn’t really explain much about the facilities or hotel procedures. I asked about car parking and was told I could pay on checkout, but when it came time to leave, the lady on the desk seemed confused as to why I hadn’t paid up front. That lack of consistency left a bit of a poor impression. Spa and Pool Area: The swimming pool itself seemed to have a lot of chlorine — so much that our eyes were burning while in the water. The young lady on reception for the spa area didn’t seem very interested in helping guests at all. She spent most of the time playing on her phone with her feet up on the desk, which came across as quite unprofessional. It was also confusing that towels for the pool were kept behind the main hotel reception rather than in the spa area itself — there didn’t seem to be any reason for this setup. When we asked where to return our used towels afterwards, we were vaguely told “over there on the right,” with no clear direction. When we had to ask again, her tone turned noticeably sharp and dismissive. Room: The room itself was okay in size but very dated. It looked like it hadn’t had a proper refresh in quite some time — bits of mould

Great hotel and staff

Bath mat (towel) was found wet and used behind the bathroom door. "Spiders legs" on bath surround. Waste paper found under desk. Cleaner needs a kind reminder of their .roles

The ladies in breakfast service were fabulous and friendly, and provided vegan sausages on request, which always makes for a better experience. Not sure I appreciated the alarm in the room being sounded twice at 10.50am as if to say ‘checkout is at 11am’, which we were aware of. Not the greatest location, with those afflicted by drug addiction hanging outside the reception lobby, and the obvious signs of neglect for this once thriving town. I remember the Dragonara Hotel days, when this place was the height of luxury.

Expensive with poor facilities, rooms and food

Amazing room

The hotel is quite expensive, but is rather outdated, and not the best value for money. Location is wonderful though, just next to the train station.

Our room 519 was very dusty ask for a hoover so we could vacuum the quilt cover, reception said the housekeeper would come and sort it out which they never came so had another night with the dust , breakfast was good and Steven the waiter was excellent very helpful.

Everything was good especially the breakfast except for continuous problems with the lift during my one night stay

Arrived at 8:00pm, rooms not ready, checked in by duty manager who was family rude, only one lift working so waits if up to 15 minutes per fill, asked for more pillows, twice but never arrived, hall way very noisy with slamming doors and shouting and finally asked for poached eggs at breakfast to be told they’d be 30 minutes so didn’t bother, just not a good experience, chose Leonardo because of previous experiences, they were not like this though!! Don’t stay here!!!!

I didn’t like to stay in this hotel because it was not clean at all. The floor was very very sticky. The carpet I mean the bathroom was not clean at all and the furniture is in the room wherever I was touching. It was fully dusted.

great hotel near the station. Good pool and spa.

Hotel was very noisy during the night. Doors closing are unnecessarily loud. Shower didn’t work, had to shower in the gym.

Lifts were not working on Friday evening.

Check in was smooth, we arrived at midnight after our wedding and I'd checked in online. I ordered and paid breakfast and overnight parking. The entry way to our room (inside just below the vent) smelled of cannabis. I've been in this plenty of times before and this isn't the first time I've noticed this. It could be a cleaning chemical they use but it was unpleasant to have the smell in the room when we arrived

Bathroom needs a refurb

Good hotel in excellent location. Room was very hot but no way of controlling temperature other than opening window which led to noise. Breakfast was excellent. Disappointed that pool didn’t open until 8:00 a.m.

Booked two rooms for two nights which they messed up. We paid for 6 guests but only received 4 beds for the first night. The excuse presented was that they had a lot of guests show up. Reception staff was not very helpful and tried to tell us to wait in the lobby the next morning while the rooms with proper number of beds were being readied. Overall old property with rude staff who did not apologize for their mistake or even attempt to try to make it right for the paying customer. One of the rooms had separate faucets for hot and cold water. Just a reminder for the management, we are in 2025, change the faucets. Would not recommend.