Did not use spa

Toilet did not work upon arrival. A simple check prior to releasing the room would have avoided the problem. Beware of additional spa charges. I booked the room so my disabled partner could swim. However the charges were listed below where I had to select my chosen room type. By below, I mean below ALL the other room types. So despite sellinn you the spa dream, they drip feed additional charges. They also charge you 5 GBP per person for room service. Very disappointing for my wife and hard to see why I would recommend.

The room was lovely: spacious and clean with a big window. The beds were super comfy and cosy. We drank some delicious local sparkling wine and enjoyed a tasty dinner. Loved the swimming pool and facilities. The staff were charming and very helpful. Couldn't rate it more highly.

Room was lovely and clean. Toilet flush often didn't work (room 204)

All was excellent

Member of the reception staff extremely friendly,efficient and went out of her way to give us help. Meals excellent.

Nice hotel. Restaurant is mega expensive

Very clean and modern hotel, public areas were in excellent deco, our room would have benefited from updating and was a little tied, although clean and comfortable. The Pool and Spa area was very good and food in the evening and breakfast was very tasty, however only scrambled egg on offer, although we did not ask about alternatives. Would have expected a little more breakfast variety for £16 per head. Overall staff were very friendly, helpful and provided and brilliant service, would definitely stay again.

What a beautiful hotel! Very stylish the bar and dining room felt like an exclusive ski lodge, with a warming fire and soft background music. Staff were lovely throughout. We had a basic classic room and that was absolutely fine nothing more required.

It was a special visit and we met family and friends for the Saturday lunch together. The restaurant staff really made us feel welcome and the food was excellent. All the staff were very friendly. A special mention form Charlotte who helped me arrange the event.

Good service in the bar and restaurant and was easy to amend our booking. Was disappointed with the room for the money we paid.

Very tired rooms I’m need of a refurb. Overpriced food. Additional costs for the Spa not communicated to us upon arrival. Felt the hotel was trying to maximise our spend for very average food, facilities and service. They can’t charge a premium rate for such tired rooms so therefore try to make us spend a lot on overpriced food and hidden spa access costs. Many of the showers were also not working in the spa. We won’t be back

The only frustration we had was getting assistance from reservations in advance of our stay

Rooms are dated, stains on curtains, no fridge in the room, lightbulbs flickering, poor tv choices, carpet had warn holes. Restaurant was overpriced £20 for a cheeseburger. Menu was minimal and breakfast choices were limited. Spa was an extra charge of £10 per person. Happened to be in there during aqua aerobics where the speaker was dreadful and unpleasant to be in and the sauna was dirty.

Nice hotel with friendly, helpful staff. The breakfast and food in the restaurant was good and the facilities are very nice. I don’t agree with the extra charge to use the swimming pool though and feel this should be included in the room rate.

All the staff were excellent

Everything great, especially the restaurant food. Only issue was the breakfast coffee machines. As someone who likes coffee especially a cappuccino in the morning, the machines didn’t appear to be ‘bean to cup’ and the milk was not fresh. Sort out the coffee and my stay would have been excellent.

We went for a wedding and reception and the food and staff were lovely. Very attentive

Very nice hotel, friendly staff. Close to Vodafone HQ where I was working and Newbury town centre for restaurants. Room was spacious and comfortable, great bed.

Fantastic as always!