Xếp hạng và đánh giá tổng thể DoubleTree by Hilton San Juan

Very nice

Super easy access to beach, shuttle drivers are all prompt, nice and helpful.

The property and staff were fantastic

It was excellent in every thing and the valet parking was very good and William was wonderful ! When in Puerto Rico always have the DoubleTree !

Had same day availability at affordable price during a holiday weekend. Several amenities including valet parking, 24-hour pool & fitness, billiards & table tennis, bar & restaurant, fresh cookies, free bottled water, friendly & attentive staff, beach shuttle, walking distance to beach, market & restaurants, clean & well-maintained property. Our main valet, Jaison, was friendly, easy going & extremely knowledgeable about the area. We thoroughly enjoyed the experience and it helped salvage our vacation after a disastrous start in a VRBO property in Dorado. Look forward to our next stay at the Doubletree.

very clean and pleasant stay, recommend

My 2nd stay with DT , will stay again and recommend to all

Nice place to stay

Todo fue excelente. Buenas atenciones. Gracias y lo recomiendo .

Staff was great. Room was clean. Would Definitely stay here again. Right across from supermarket. Beach shuttle was reliable. Cafe downstairs served a good brunch.

This hotel has a surprise resort fee that isn't included in the price listed on Hotels.com. Once you book and put in credit card information, you receive a notification right before hitting the "book" button that there is a $45 per day resort fee. Not cool. The resort fee covers internet and towels at the pool. Twice, when I went to the pool, there weren't any towels. If I'm paying $45 a day for a towel, they should make extra certain that there are towels available. The staff is way more interested in other things than helping guests. You'll wait for the bar staff or wait staff to finish a conversation before serving you. At the desk to check in, you should pack a lunch. It's the slowest service in history. If you're lucky, your room key will work as advertised. If not, you get extra rounds at the world's slowest desk. The hot tub was nice. Everything else was meh.

Staff was friendly. I was given the wrong room and they fixed it with no issues

This property is close to everything-shopping, dining and the beach, spa, etc. the staff are professional and friendly and the hotel has a lot of services. The cons: the bed is unbelievably uncomfortable! It’s like sleeping on solid springs and cardboard. The walls are paper thin too. We asked for a quiet floor but we could hear people’s conversations in their rooms and hallways, tvs, music, etc. the services are great but if you want a good sleep try another place.

Everyone was very helpful. Staff was kind and attentive to any issues that may have come up.

The staff was nice, but def noisy, and heard a lot of noise in hallways. Also water damage in the ceiling

Staff made it with it

Apparently the rooms were remodeled including the rug removal. Workers in charge of the installation of a vinyl floor and new wall tiles at the bathroom did a very low quality work. In fact the floor was not leveled .

It took forever to get my room cleaned, out of 4 nights only 2 days got cleaned. And it’s pretty expensive for room service and food.

Love this hotel, will always go back to this hotel whenever I visit San Juan again

Location is only 2 blocks from the ocean and the golf cart will take you there and back any time between 9am - 5pm. Unfortunately the team at the beach isn't as hospitable. You have to let them know you are at the hotel so you can use the beach chair and towels. There should be a better way to ID guests. The pool looked beautiful but doesn't appear to be cleaned frequently. Hot tub was nice. Food at the restaurant was not good. I ate the breakfast buffet (included with my stay) and ordered dinner chicken caesar salad and truffle fries oun separate days. The taste of the food multiple days was just not good. It's also some confusion because the restaurant charges you and then the hotel manually credits the price of the buffet at checkout. Luckily I checked at checkout because I was charged for breakfast and asked then to fix my bill. Overall, my stay was good, affordable, close to grocery, close to the beach with chairs and umbrellas.