Renovations were a pain

Clean room, wonderful pool, hot tub and steam room

Yes

Room was clean and well maintained but renovations made stay somewhat unpleasant, this was disclosed but only after booking. For as loud as it was it should've been disclosed prior to booking or some type of discount should've been offered.

Clean room, good amenities! Staff were kind and underground heated parking was a nice addition

The hotel was a short walk from the center of Banff. It was clean, quiet, had access to a parking garage. We enjoyed our stay

The room was fantastic, comfortable and quiet! The on site pool and hot tub are definitely something to experience!

Bra men lite slitet

We were told that construction would happen from 11 until 3, it started at 8:45 am. When i complained they tell you they sent an email about the times being 9 to 4. That email gets sent just as your already in the room. The construction hours should be on their webpage. The noise was so unbearable we left much earlier than expected even though we paid up to 11 am. Then we get told that we owe $20 for parking, another thing we were not told ahead, I've never heard of a hotel charging for parking! . When you ask to speak to the manager, it's every excuse in the book. I would find another hotel to book at, this hotel is sneaky with their emails & their hidden fees.

Clean room and friendly helpful staff

We had no wifi the entire time of our

Hot tub is fabulous

There was no hairdryer in Room 212. I didn't mention it because it was late at night. Went to bed after my swim with wet hair. Otherwise a great experience.

I stayed at the Royal Canadian Lodge from October 20–23 and had an awful experience. When we checked in, there was no notice that the hotel was under construction. Nothing was mentioned on Hotels.com when we booked. We were told later that work would start at 9 a.m., but it actually began at 8 a.m. every morning and was so loud it felt like drilling inside the room. I could not watch TV, make calls, or work. When I brought it up, staff said there was nothing they could do. The gym was completely broken, with no working machines and barely any space. It should not be advertised as a gym at all. The worst part was how my business partner’s wife was treated. He had left her name and a key with the front desk, but when she arrived late that night, the staff ignored her while she stood outside in the cold. Making eye contact then opting not to let buzz her into the warmth. Another employee eventually let her in but refused to help when she explained what happened. We had to leave our event early due to the staff refusing to help when we called the lobby to explain as well. Not acceptable. When we told management the next day, they brushed it off and didn’t even ask for details. Between the noise, broken facilities, and rude staff, this hotel completely failed to deliver what was promised. I will never stay here again and strongly recommend others avoid it.

The pool and hot top were great.

Chambre propre et accueil agréable

Great restaurant

The Hotel was lovely, parking great underground was nice and staff were great. Would definitely stay again

Clean room

Clean room and friendly staff.