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The hotel needs to round off the handles on the room doors. Mine was razor-sharp and when I checked in the door handle cut my little finger halfway up its length. Since door handles are often handled by dirty hands, they are a vector for disease and it’s just a matter of time until the hotel faces a major lawsuit. The attached photo shows the length of the cut after four days of healing.

Beautifully clean, large room, however, we stayed during the bank holiday heatwave and the air con wasn't working. A portable air con unit had been placed in the room but wasn’t enough for such a large space. Unable to open windows, so had a sleepless night due to the unbearable heat. Huge room, great shower and very comfortable bed. We also stayed for breakfast which was amazing! Beautiful hotel just a shame that we chose a boiling hot weekend to stay.

Grand Victorian hotel, showing its age a bit but full of character. Very good location in the centre of Cheltenham. Excellent restaurant for breakfast and dinner.

Grand old Victorian hotel in the centre of Cheltenham. Showing its age a bit but full of character. Excellent breakfast.

We never ate at the hotel it was less expensive elsewhere. Can’t complain except towels need to be renewed. Also hand soap would be nice. Room noisy in the morning because of traffic. Staff should greet customers coming in and out of hotel it’s part of your job!

Really good stay right in the centre of Cheltenham.

Lovely room - a bit too warm at times. Great location and staff were helpful n

While the room was large and bedding was good, the room was too warm. The heat is centrally controlled. The air conditioner could not adequately compensate. The place is old and as such floors slant and can be disorienting. Dinner menu was acceptable but not spectacular for the ambiance of the hotel.

The room was pretty dirty, hair on the bed and in the shower. The sheets were scratchy

This hotel is well situated with a large car park. The rooms are comfortable and a wonderful breakfast and very pleasant staff. Perfect.

Good bits: location was brilliant. Parking was easy, fantastic sunny terrace. Big room. Not so good bits - Room was hot and aircon was not working. Extractor fan in bathroom made lots of noise but wasn't working and full of fluff. A bad leak in the room above cause water to cascade from the light fitting in the bathroom. Luckily it was directly over the shower tray so it didn't cause too much mess. The leak eventually tripped the electrics in the bathroom and we couldn't get a morning shower before we checked out.

Cy

Great hotel

hotel is perfectly placed. cooked breakfast could have been hotter

In a really nice part of town. Breakfast was lovely, various selections and well maintained. The name is very fitting for the property, an older Queen like aesthetic. Staff was always pleasant and helpful. Room was clean and cozy.

Right in the centre of things

East parking, lovely helpful staff and great location to walk to town.

Disappointed that for what you pay and area that it’s in you don’t even get coffee in the room. Very poor

Clean rooms staff was excellent and parking was easy breakfast excellent Y