Lovely hotel - friendly staff . Perfect location

It was a fine stay. We paid more for a better room which seemed worth it.

Parked outside front of Hotel.Average breakfast,plates cold. Coffee station poor.

Fantastic Location within easy walking distance of the theatre, bars and restaurants. Slightly dated in some areas but excellent service and lovely staff:

Sadly our room wasn’t great (304). The duvet and pillows were both incredibly uncomfortable/hard. The bed was a queen not a double so very small for a comfortable stay. There was a lot of noise, people walking above us would shake the light fitting with every step. Lots of noise outside early morning refuse collection. The weirdest thing though was that the light switch for the bathroom was just outside the bathroom door (fine) but if you turned it on, it also turned on another light in the main room so if you went at night time, the whole room was lit up. Staff on reception and at breakfast were friendly and professional and the two staff who were running the bar for our private family function were also superb. Sadly, the gentlemen running the main bar were incredibly rude and made us feel uncomfortable. Which is a shame, and but at all what you expect when staying away.

Always first rate attention from the staff with excellent food

Nice room and comfy bed.

A bit tired due to old building, room we had was due refresh. Breakfast was excellent. Customer service excellent, parking good

Arrived early and put car in carpark. Reception welcome was great, once we got access to our room, it was clean, wonderful view. We were ready fo

Staff and all hotel facilities were great. Only drawback was the car park, distance from the entrance and nearly full always. Fortunately I always did manage to find a space.

Old hotel full of character, yes it’s tired and needs a good makeover and a lick of paint to make it modern but then it loses its character. Pleasant stay for one night on business.

Clean room. Great bar. Helpful staff.

Rooms floorboards were very loud and the shower power was awful. Breakfast was decent and the staff were extremely friendly. Just needs investment

Cleanliness of the building, friendly yet professional staff, excellent food, short distance from shops, etc

The reception is warm and helpful

Great location in centre of Malvern. Beautifully laundered sheets. Bar open late (Saturday). Car parking

R

The room was spotless, the bed and bedding was beautiful. Staff was amazing, coffee and tea for free was fantastic idea, I felt happy and had great Christmas, thanks to all the people who was working in the holiday time to make us comfortable, actually I was surprised even the cleaning lady done our room first thing in the morning. ❤️

Friendly and helpful welcome alongside a comfortable, clean room and good dinner and breakfast. All made for an enjoyable 1 night stay.

Check in was very quick and efficient. On arrival the room , standard double, was very clean but freezing cold . The heater was off . The room heated up eventually. It was a large room in the original, older part of the building, therefore was quite dated but had ample plug and usb sockets . Next morning the shower didn't work . The manager did offer us another room but that was a bit inconvenient and so we just had a wash as we were due to check out . The manager was good enough to refund my early check in fee and olgavr us a bottle of wine to take home. Hotel food was of a high standard