Very friendly and helpful staff. Room and whole hotel all presented well

The room was spacious and clean, with a comfortable bed. Check in was online and very efficient. Great location. Would definitely stay again if in Malvern.

Great views across the Vale of Evesham and the Malvern Hills.

Really friendly staff, couldn’t do enough for you.

Lovely stay in the Abbey. Unfortunately we did not have dinner in the restaurant but breakfast was very good. Staff very pleasant, especially Dennis on reception, who was extremely helpful.

We came for a short break, wanting something different. The Abby was amazing, our room was very spacious and the bed very comfortable, would definitely come back.

We had a huge comfortable bed which was great. Bedding was lovely and fresh and clean. Our room faced a courtyard backing into a lively beer garden which was noisy so not a great place to get an early night. The free breakfast was not really worth bothering with though sadly as the ingredients were not great. The staff were all great.

The hotel was very nice, in an excellent location. The room was comfy, although no aircon so got very hot as I stayed in a heatwave. Breakfast had a good range and the bar area is very nice for the evening.

Beautiful setting and hotel - enjoyed our second stay here, this time with some of our family. Lovely big room and fab breakfast. Great position for the quaint town with lots of bars and restaurants as well as for walking in the hills.

Wonderful hotel. Staff so friendly and hotel is very accessible. Special thanks to Denis who was so helpful. Restaurent was convenient and very good. I cannot fault our celebration weekend.

We had to move rooms as our bedding was dirty in the first room. The room we were moved to was considerably smaller and was very hot and uncomfortable (even with a fan in the room). Overall place looked tired. Breakfast was good and staff were ok but surprised to be given a worse room when we changed because it wasn’t clean!

Very disappointing. Cost of the room over £250.00 per night. Mould in bathroom, dispenser dirty. Decor in reception rooms very dated and depressing. Expected waitress service for breakfast, food was good but coffee/tea machines! No fresh coffee tea. Overall would not recommend and value for money absolutely not.

Lovely small town

Fine for a short trip but car park not big enough

Beautiful hotel, was a bit disappointed not to be in the old building, for the price we paid. No air conditioning, which due to the extremely hot weather, (not the hotels fault), made sleeping difficult as the room was too hot.

Such a lovely hotel with lovely food and drink served by very friendly staff. I was slightly disappointed with my room as others in our party who had paid the same rate had a fridge in the room ( it was 29c on the day of our stay ) and also bedside plugs - I suffer from sleep apnea and have to sleep with a Cpac machine which ness plugging in - unfortunately I was unable to use this machine on one night thus effecting my sleep that night. However, I lovely mental stay and would love to return one day Thank you , Rob.

Stayed here so many times for business trips, but such a friendly place and great for families as wll

The Abbey Hotel was ideally placed for our theatre visit and close to the shops we wanted to visit. Access to the Worcester Beacon and the superb views is close by, the station is within walking distance through a lovely park and there are many independent cafes to relax in.

The property looked lovely but the room only had one window which was on a security latch and only able to open 4 inches. No air conditioning was like a sauna and not able to sleep. The bar/waiter had a dreadful cough. Hope he didn't have covid. Very disappointing stay

Very nice hotel, stayed ther 3rd time. Decided to go for a premium room this time, paid significantly more for a premium room but couldn’t say what was premium about it, same size as standard room, bathroom even smaller, no aircon or even fan, no mini fridge, total rip off to charge much more for same standard like normal room. So next time just don’t bother and take standard room as hotel itself is really nice and perfect location