Check in experience is chaotic and disorganised and unfortunately our staff member was disinterested and didn't give us any information about the resort that would have been useful given the size of it and layout.
Room was nice but not as advertised on here or on the Belfry website which was disappointing when paying close to £500 per night. There are areas of the hotel that are tired and dated which is a shame as it has potential to be quite luxurious.
The spa is nice but again there are areas that let it down. The spa pool area is very underwhelming and there are used towels and robes everywhere. However, the spa therapists were lovely and our treatments were fantastic. Ice and Fire experience is also more in line with expectations.
Main takeaway, it isn't a relaxing, luxurious experience as it is billed... Unfortunately it felt more like a hotel on Blackpool seafront at times. This was most evident on the Saturday evening when Sam's club house was showing the boxing and it was necessary to have 2 doorstaff... I've never experienced anything like that at a 4* resort that is advertised as luxurious and high-end.
Overall, we were disappointed and would be hesitant to go back at that price point.