Lovely hotel clean rooms comfy beds, only thing is that breakfast was said was included but only Continental was included and was not explained but other than that lovely stay

Everything ok

Yes

Lovely room. I am mobility challenged and was given a great room near the lift and with walk in shower. Staff very friendly and helpful.

Fantastic venue, great service, best location in Canterbury , great ba

Lovely hotel in the centre of Canterbury “city” convenient for the Marlow Theatre, Beanie Museum and the Cathedral. Very comfortable room, good food, very friendly and helpful staff. Would definitely stay again.

Friendly staff, lovely atmosphere and bar. Great cocktails. Clean rooms

It was comfortable small room bar quite busy 7 out of 10

Fine, 3rd time staying here

Room was nice but quite tired, lovely bed and sofa, but floors were old, bathroom quite shabby witb lots of broken tiles and dated design. The shower gel and conditioner dispensers didnt work/ were empty but the shampoo worked. 2 light switches didnt work. The £2.50 water cartons were a con and with such a small sign it was easy to miss. The breakfast system is strange why not just do a continental buffet with hot food? Even if its hot to order it was nothing special so why pretend to be.

I had my dog. The hotel provided a comfy doggie mattress and 2 bowls. Staff polite and friendly.

Courteous staff

The room was very clean and comfortable. The staff were friendly and efficient and the location of the hotel was excellent for walking around Canterbury. However, our room (215) looked out onto what looked like a junkyard next to a pub and we could hear a lot of noise from people standing outside the pub until very late at night.

Staff were very friendly and accommodating. Food was lovely. Room was clean and comfortable although bed was too soft.

Everything was excellent except for the temperature in our room was very cold at first. Luckily the thermostat enabled us to get it warmer within a couple of hours

Breakfast took ages

Nice clean friendly Hotel in the heart of the shopping area so great location too …

Beautiful old converted building with stunning Tudor details inside. Quiet rooms, despite being right in the busy shopping area. Welcoming and friendly staff, and a modern and well presented room. Breakfast was lovely; good selection of food to choose from.

Air con didn’t work and it was minus degrees, noisy neighbour and hotel didn’t help. However, this was a blip as I stay here regular

Very nice room, spacious and clean. Staff very friendly.