deena
cùng Bạn bè
2,0
/10
Đánh giá cách đây 13 tuần
Expedia Group verified review
The property is historic and the grounds are beautiful. The staff was not particular helpful or friendly. We reserved a superior room and were excited about our stay. Sadly when we got into our room we found the temperature to be around 95 degrees in the room and the only relief available from the hotel was a fan. We sweated the entire night with little to no sleep. The next day and after considerable discussion with the front desk we were able to convince them to give us a room with ac. (Keep in mind we had paid for a superior room). Sadly there were no apologies or empathy from the hotel management as to how uncomfortable we were—in fact, we were treated as an annoyance. Later, we decided to celebrate with dinner that night at the hotel— knowing we may finally get a good night sleep. We ordered our dinner on the hotel patio and sat outside with the other guests. As we were eating dinner, we could not get our server’s attention as he was busy pulling up and taking away all of the seat cushions and umbrellas while we were all eating. He even took the cushions at our table. There was a wedding party next to us and their cushions and umbrellas were also being removed at 8 pm with no consideration of how disruptive this was to everyone. These are just 2 examples of how poor the service is at the hotel—a place where customer service training is much needed.
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