Rooms were very clean once we were able to get to it. There was a movie being filmed at the hotel that we were not made aware of. There was no way to get to the front door, there was no valet or help with luggage. We were directed to the wrong place for our room. Tower rooms were beautiful.

The room was super clean, lots of towels, great location. The only negative was that the jacuzzi bubbles were not working. Decent pricing at the restaurant. Parking is $21 per night

Early check in Paying for parking

We pretty much always stay here when in Penticton. It is consistent, reliable and convenient. With at least one meal at the Hooded Merganser. Unfortunately, always have 1 of 3 items on the menu; which I love. Assume the rest of menu is great as well. Front desk staff are usually over the top amazing, so when occasionally they are average it seems like a huge let down. Overall, we keep coming back year after year, sometimes 3 times in a year. Highly recommend this place.

Everything

Nice property. However, you have to pay for the parking $20 per night. No breakfast included with such high price. Pay $20 per night as per your stay

N/a

Efficient check in in spite of busy long weekend

Fantastic rooms

Older but well maintained property. Outstanding location. Spring for the lake view. Hotel breakfast restaurant was great.

Spacious room

Very clean room with a nice view. Staff were very nice.

Good location, view but the building is old, hitting system is loud and we couldn't turn it off.( becouse of the noise and drift) Also, parking not included in our stay and on the reception they didnt inform us. TV remote very complicated and I couldn't use it to turn off the TV,so I had to turn off manually. Pool was ok,hot tub was ok but switch didnt work to turn it on.

Best location, good amenities and restaurants. Close to the city centre.

Location is great, staff is kind. The restaurants have strange hours and not overly for kids, luckily the hotel is close to Amazing restaurants. The room was nice. Parking easy and convenient. The pool was horrendous and we ended up taking my 5 year old to Emergency after getting sick from swallowing pool water. She vomitted for 8 hours. My other daughter got an immediate rash.

Clean rooms and the view was amazing

Nice and spacious clean rooms, fantastic location and friendly staff. The cost of overnight parking seems a bit high for Penticton and the front desk staff aren’t exactly transparent about it but otherwise a great stay.

Pool area was tired and in a dark space with no chairs Room was dark. I had one on the lakeside. Bedding was not soft. Overall it was a 3 star

Water took a good 4 minutes to warm up for the shower. Little disappointing

Our room was above the Barking Parrot. Could hear the club beat until 2am and then the million basketball and swim team kids opened and closed doors and bounced their balls above us at 7am. Was not relaxing at all. Hairs on the bathroom floor, amenities for the price were mid. This used to be a higher end place to stay. It’s changed. Probably won’t return.