Impressed by the clean and spacious rooms! The hallways are grand but a bit complex—I got lost on my first day and struggled a bit with my heavy suitcase. Regardless, this is a 10/10 stay and I’d definitely return. Plus, meeting a celebrity at check-in was the ultimate cherry on top of a great trip!

Staff was amazing

I would give it 7 out of 10

Every time we tried to go up in the lift or into our room the keys did not work. There was torn carpet at the entrance of our room.

Very convenient for our travelling purposes check in was very good but the checkout wasn't as good as we needed the services of the concierge and there wasn't one available as we needed the services of a taxi, so we had to wait until one of the receptionists were available to call us a taxi.

All staff that I interacted with were helpful and courteous. Well located to Heathrow for short stop over stay. Will likely stay again this week

Friendly staff. Con rnient locatio

リーズナブルの価格の割に清潔、サービスがよかった。

All good, will stay again

Very convenient close to the airport plus beautiful hotel

Check in was efficient with a pleasant and helpful member of staff. Room was clean, well equipped, quiet and comfortable. Anyone we asked for help was willing to accommodate. There was a McDonalds next door, so ideal for a cheap and quick meal. I would definitely stay there again.

Really tiny rooms. For one person for 12hrs it would be fine. The two of us could barely get around each other and we are not large people. Staff was good, had key card issues but were resolved. This place was super busy as well but they seemed to be staffed acccordingly.

It was somple

The hotel is well-located for a stay near the airport, but it is poorly maintained.

Great service from all of the staff!

Great stay.

This is a traditional hotel. Room is spacious and fully equipped. We stayed right across from the ballroom which had a big birthday party going. While we were walking through the hallway, you could hear the music and noise there but surprisingly to find that it was so quiet when the room door is closed. The first front desk staff we met is well trained and polite. I haven't seen a front desk staff that good for a long time. The second staff who helped me to reactivate my door card was a bit blunt that brought the rating back to 4 instead of 5. We enjoyed our drinks at the bar as well. I am very happy with my stay and would recommend this hotel.

Very close to the airport which was great for us!

Locked out of my room twice in 12hrs. Room was the furthest away from reception ground floor next to carpark. Booked a king bed and given two twins. Not impressed.

It was all good Except one little problem We had family room 2000 & 2002 Had to go reception twice because it was closed/ locked Then we closed in night and had to get it opened again in the morning