Really good, room lovely and cool on the hottest day of the year

Room was good and liked the shower. But very disappointed to find the bed unmade and bin not emptied after a long day out. I didn’t expect it at this price point. Evening meal was enjoyable but breakfast was all self service, the hot buffet was lukewarm and not helped by having cold plates to put it on. Strangely our evening cold dessert had been put on a warm plate, straight from the dishwasher maybe. Location was very good, handy for riverside walks in one direction and shopping centre in another. Overall we liked the hotel but would not take breakfast there again.

Our room was spacious and the staff were very friendly and helpful. The signposting of the second floor rooms could be improved.

Wonderful location, very historic building and the interior was very unique. Although the hotel is quite large it still has a bouquet feel.

I like this hotel a lot. We’ve stayed here at least 5 times in past 4 years and even although it’s very good but not perfect we automatically stay here if we visit Bedford. This in mind Tbh I was disappointed with our stay this time. We booked through hotel.com and not for the first time but I’m not convinced we got the room we booked.Can’t be certain as the room isn’t shown in booking slip but my memory suggests we booked a quiet room. We paid £170 for bed and breakfast and the room looked onto the rubbish collection area and was noisy after 11pm and early morning. The bins were overflowing with some spillages and the seagulls were noisy at 6am. Another bug bear was at booking I messaged the property through hotel.com asking them to confirm I could have a pet free room due to allergies. Didn’t get a response but did get a pre arrival check in email day before which again gave me the opportunity to request pet free. When I checked in tbe receptionist seemed surprised I was waiting to check in and when she did engage didn’t mention anything about pet free. I was going to ask but there was another guest in queue and because we were so hot having travelled by train I didn’t mention as I know the hotel cleaning staff are excellent normally. The room was pretty and the bathroom and shower clean and inviting. It was annoying the body lotion was empty or so close to empty nothing came out. We had dinner in restaurant and staff were very pleasant and we enjoyed the food and drinks

Both myself and my partner were really disappointed with our stay. The shower was freezing, for an expensive hotel I expected to have hot water. The floor of the shower was cracked in two places. The room was unbearably hot with the air con not working. Again for how much we paid I wish we had just stayed in the travel lodge up the road.

Parking was £30 for 12 hours!! No air con. No fans. One other MINOR issue NO HOT WATER!! on Sunday am.

I have never stayed in a hotel room without a wardrobe? Strange, nowhere to hang my suit up for the next day.

Great stay as always. Staff helpful and quick room arranged when we had a problem with the room door

Very cute property! Enjoyed stay!

Helpful and friendly staff. Lovely decor and well equipped rooms. Wish there’d be time in my diary to try the spa but that’s a good reason to come back!

Excellent hotel, great location, bit of a warren of corridors when finding room, well sign posted though. Only issue I would point out is the menu for snacks etc was a bit confusing as to what you could order depending on where you were sitting. Would definitely use this hotel again if revisiting Bedford.

Reception staff could have been friendlier, a smile helps. Room well appointed as always. Big comfortable bed.

Nice looking hotel, but staff were mostly pretty unhelpful or clueless and the food in the restaurant was awful (avoid! )

Spectacular

I stayed just one night and left early the next morning but definitely would stay again for a longer trip!

A perfect stay, checkin was amazing and the room was beautiful.

👍

We enjoyed learning the history of this hotel. Excellent views of the river and swans from the bar, breakfast had lots of choices, conveniently located in the town near shops and restaurants.

Car park was very small and chaotic with many cars driving around unable to park. There was no space designated to unload luggage which was a huge problem as I had my daughter and all of her bridal attire. Had it not been for a wonderful member of staff named Joy, we would’ve been clueless as to where to park and would have had a long walk with all our luggage. Thank you so much Joy, you were amazing, and you went above and beyond. I’m very grateful.