The bedrooms were clean and pretty standard but little things needed attention like the sash window would open but not stay open, nowhere to hang a towel and the sliding door was difficult to operate and lock. The basin was tiny. The public rooms were not very clean and a duster could have been useful as could a mop on step edges. I don’t think the bar had been wiped overnight. Pretty basic but ok for a couple of nights. Staff mostly friendly and some food ok, other things pretty poor with items missing from the description on the menu.

Clean room, good shower. Heated rack in bathroom is nice for drying hiking clothes. My room faced the river and had a wonderful view. The mattresses needed to be replaced. There was a clear divot in the middle of each. There are no elevators and no bellmen but the man at reception very nicely brought my bag up for me. Dinner in the restaurant was really good and the cafe across the street was also quite good for lunch. Didn’t eat breakfast at the hotel so don’t know if it was worth the price. Hotel is right on Hadrians Wall trail and only a short distance from Chester’s Roman fort so if you’re hiking it’s a great location.

Great stay

Confusion with regard to the room booked was successfully sorted out by the receptionist. The restaurant provided a pleasant dinner and good breakfast.

The only issue we had was that there is no shaver socket in our bathroom. We're not sure if this is a modern trend, but the inability to recharge electric toothbrushes and electric razors is awkward.

The check in was nice and easy and the receptionist was very friendly and informative, went to the room from the outside through a door at the side which was in much need of an update, as was the rest of the hotel, the room was basic but very clean had a view of the disused pool and overgrown garden, the view of the river however from the beer garden was very beautiful. The food was nice and staff friendly but It took forever to come and it seemed very disorganised, one hour forty five minutes for one course, had to ask for the dessert menu, I understand it had been a busy day but thought it was too long. We had a nice stay but maybe stay somewhere else in future.

Lovely views of the river , friendly staff ,nice room not great for a vegetarian- everything I ordered they didn’t have . ….

Such a beautiful hotel in an amazing location. Felt like luxury after a hard day hiking. Superbly helpful staff and a very comfortable room.

Very friendly staff. Lovely location and setting. Some areas of the hotel seemed to be unused/undergoing renovation ( garden and ? Indoor pool area.)Not that this mattered to us but it gives an air of neglect. Our room was perfectly clean and very comfortable. Some public areas need a bit of updating. Breakfast was lovely. Our bar meal was adequate. Staff were very helpful

The hotel is in a lovely position at the side of a river and is handy for visiting Hadrian's Wall and the nearby towns of Hexham and Corbridge. The staff are all friendly and helpful. The food is excellent and not to be missed, especially the evening meals.

A beautiful place to stay. Very comfortable, clean and fresh. The breakfast menu is excellent and the staff are lovely too!

Stayed over New Year and decided to stay and extra night as we felt so comfortable as staff and food were good. Room was a little small for a 'premium ' but adequate. The bar/ lounge is great, lovely fires and a lot of residents brought their dog, the staff engaged with all👍👍. Look forward to seeing how they upgrade the hotel after the January shutdown. We will be back.

I booked a superior room which was very comfortable and clean. We overlooked the river and had a double aspect room (317). Staff were all very friendly and went out of their way to see that we were happy.

Very convenient place for me to stay. Clean comfortable room.

Lovely location

Great hotel, plenty of parking. Easy to get to. Staff were great, room was as ordered, very clean and great shower!

Staff were excellent — friendly and helpful throughout. Parking was ample and the hotel was easy to find. The room itself was a bit dated, with marks, scratch marks and rust on the bottom of the bathroom door. There were only towels for one person and one had what looked like a red stain, but when I went downstairs the staff quickly and happily provided fresh ones. The TV worked well, though there was no telephone in the room. Lovely view of the bridge and river, and it was very quiet — didn’t hear a thing from the room. The building has a slightly spooky, old-fashioned charm to it; definitely has that “old place” atmosphere. There’s no lift, and it’s quite a walk through lots of long corridors, so it’s easy to get a bit lost. I wouldn’t say it was wonderful as described online, but the location was excellent.

Clean and reasonable price. Shower room looks tired.

Staff very friendly and professional. 3 star rating is about right. Juno Pilsner was very nice and the food decent on evening meal.

Good place to stay when walking Hadrian’s wall. Packed lunches are offered. The restaurant is nice too.