We come every year, nice staff and beautiful nature

n/c

Beautiful

Such a beautiful setting! We definitely felt like we were in a winter wonderland. The fireplace in the room really added to the cozy, relaxing vibe. We ate dinner in the main dining room and our food was delicious. After dinner, we took a dip in the hot tub. I will definitely return!

It was our 4th trip we LOVED it!! It's a perfect getaway and awesome food!

Superbe endroit. Féerique! Si vous voulez souper au restaurant, n’oubliez pas de réservez

Front desk staff could be warmer - 3 of the four we dealt with was friendly

Serene and beautiful!

Rooms are dated and thin walls makes them noisy. Food is expensive and there are no inexpensive options for breakfast or lunch. Loud music is played in the lobby. Very busy with lots of tourists. Hotel cars and vehicles compete with guest footpath routes.

Great experience!

Unmatched View. So beautiful property

Beautiful property!

The staff are fantastic. The setting is spectacular. A few places need a bit of TLC like the room bathroom but you just need to embrace that you’re not in a big city 5 star resort it’s just a bit different and that’s ok. Do not drive up the emerald lake road without snow tires between November thru April.

We just got back from our anniversary trip. It was magical place but for the price there were major concerns. 1. A van full of employees gossiping on our drive to hotel was not the best first impression. 2. We got there early to enjoy lounge. Went to check in early. The lady was not too friendly. Said “you know check in is at 4 right?” Yes we are aware. Room was not ready. No big deal. We went to lounge. 3. We were only two in lounge. Had to ask about our check…took forever. 4. Got to our room…loved view. My husband is in construction and there were issues. Seemed like there was a hole in floor. Carpet had big frays in it and was coming off the floor. Bed was super uncomfortable…linens were nice. 5. We heard EVERYTHING from our neighbour's, made us uncomfortable to chat. We paid for more expensive room…so was shocked at quality. 6. Card and chocolates left for our anniversary is a nice touch. 7. Dinner…we ate in dining room. Our server a d hostess were amazing. We had scallops appetizer. The scallops were 27.00 for two scallops which were underdone. Seems almost raw in middle. I had tenderloin. Flavours were good…but tiny tiny portion for 60 dollars. My husband had elk…again the smallest portion for 64 dollars. 8. Again we were not told anything about resort, so we realized at 9 pm about pool table and games. 9. Hot tub was not working bubbles would not turn on. 10. Check out staff was unengaged. For price…not as magical as I hope

The staff made our visit. Everyone was so lovely, welcoming, helpful, and understanding. The room was beautifully renovated. The eton mess tart was the best dessert I’ve ever eaten. The property was gorgeous, we hope to be back in the summer!

I wish there were more amenities and perhaps some complementary slippers to wear around the cabin

Room very spacious and clean. View of the lake may look different and better in the summer months but not great in winter. Had a problem with being charged twice that was not resolved but luckily my own bank sorted it out.

An amazing slice of heaven!!

A quick getaway with x-country skiing and nice dinners.

Very nice and comfortable place