Xếp hạng và đánh giá tổng thể Wingate by Wyndham Roseville/Detroit

Staff was cavalier at best. Did not go out of way to assist with anything. Pool looks dingy. Halls were hot and humid.

I didn’t like the fact that looking out my window was a cemetery

The young man at the front desk was absolutely the kind of person you want representing your company. Very kind and thoughtful. Should think about giving him his own unit to run

First couple days wasn’t to bad. The weekend was ok. When I came to weekdays. Serivice was almost non existent. We had a reoccurring problem with our door keys that needed to be reset two or three times a day. My extension cord was stolen on our last day. I believe it to be the hotel personnel picked it up. While I was away. But since I left a day early they didn’t want to refund my last day stay. Plus they hadn’t seen my cord. Over all it was a very poor experience. The hallways smelled like weed. The ac didn’t work in building, but was on in the rooms. The cleaning crew did a very good job in the rooms. They only have so much to work with.

The rooms could you some upgrades and the rooms smelled bad when the carpet got wet from pool water and it should be a disclosure that the hotel is right next to a cemetery my daughter had nightmares all night

Would be fine if the room was 50$ but for what we paid and what we got was not balanced.

great

i liked the place but they could of had a better selection of food for breakfast like meat

The toilet was broke the carpet smell wett and moldy and the bathroom ceiling had mold in it

Horrible experience, stood at the front desk for almost 10mins with no one around. We could see staff in a room in the security monitor. My partner had to go around the corner to ask the 2 employees in the back office if someone could help us. He was rude, gave us zero information on the facility. We got to our room, which wasnt very clean. The glass in the picture on the wall was broken. The entire place smelled of smoke and body odor. People were wandering the halls carrying drinks in their pjs at 3 in the afternoon like they lived there. I asked for my money back and was told i could only get the 2nd and 3rd night refunded. I have not seen this refund processed yet.

I needed to check in early to get ready for a wedding and the desk clerks were so accommodating and helpful for me to do this. Clean room, quiet night sleep and great air for this hot hot day. Enjoyed this stay...breakfast good too!

Trash weed smell missing things like eggs sausage syrup to much chrolreen in the pool

Horrible. People using drugs openly in the lobby. People watching people and their possessions and intimidating customers in parking lot. Room is foul. A/C didn’t work. Visible stains in bathrooms. Left immediately after checking in. Went to a different hotel.

This hotel was AWFUL. I would never recommend to someone. The check in process was smooth, but once we got into the room, we noticed there was dirt on the bed sheets. I called down to the front desk to ask if roomkeeping would be able to change them. The receptionist was trying to push towards me changing the sheets myself. I continued to push for housekeeping. I was told it would take a while because housekeeping was on the first floor and we were on the third. He finally agreed to send housekeeping. He then called back and asked what was wrong with the room, and rudely commented that housekeeping was coming. My sister was looking around the room and noticed there was a foul smell. I walked over and bent down, and noticed the carpet was soaked, mold was on the baseboards, and the carpets had not been vacuumed. The fridge had dirt in it, and the microwave had also had a foul smell that filled the room. We had packed our bags and booked at a different hotel. During the checkout process, I requested my money back due to the state of the hotel room. The receptionist continued to state that the room had been cleaned prior to our stay and that he will send someone up there to check. He stated that if it was clean and resellable as is, they would give our money back. I explained again that the room would need to be cleaned majorly before reselling, not due to our faults. He argued and finally gave my money back after being unkind, rude, and snotty. I will not return to this hotel.

It’s was good for the price

There was a strong ordor of POT inside the hotel, the bathroom had mold in the tub, hotel was not very clean and on sunday there was no notification or warning that the elevator was going to be out of service for several hours. Staff was nice and polite that was the only good thing.

Could be worse but could also be a lot better. Location is meh, I happened to notice a police car was patrolling the parking lot and they had two flat screens with about 30 camera angles around the hotel right at the front desk so the area is assumingely not great. The front desk staff was nice however when checking in I had to give my card for a $50 security deposit and was told by the person checking me in I had to give back my card when checking out so they could return the $50 deposit… very odd because I’ve never heard that one before. When checking out there was a different front desk person and they told me no they did not need my card the deposit would go back automatically which is how it should be and usually is, so that was interesting, not sure what the first desk persons plan was. The hotel needs a deep clean, repairs, and a fresh coat of paint. The beds and towels were clean but the floors were gross. We had a king bed room with a jacuzzi and the jacuzzi was not very inviting. I would not stay here again but there aren’t many nicer options in the area so it had to do for the night. The walls in the rooms are thin so you can hear just about anything lol. I thought it was over priced for what I got.

The bathroom was not cleaned the vacuum was not done

Good communication

Bugs crawling on the walls , black mold spots in the bathroom . Broken bed , internet was down had to pay with cash for room . Not pleased