Mal servicio por los de recepción Aparte de que me cobraron más al llegar al hotel cuando ya había pagado todo incluido Aparte te cobran impuesto ambientales cuando ni limpian la playa del sargazo 👎

Buena

The staff was excellent and makes for a very positive experience.

Unfortunately we found cockroaches in our bedroom on multiple occasions. And the staff was not very friendly. I have gone to numerous resorts in Cancun but I would not recommend this one, especially if you’re traveling with little ones.

First time going to Cancun with family of 5 location of the hotel was perfect cross the street from the mall. Rooms were clean staff was friendly. What else can you ask for when on vacation.

Buena comida y personal amable

Todo muy bien

The staff spoke and comprehend very little English; I get it’s a Spanish speaking country; at least one person should be proficient. That’s my only complaint. Everything else was awesome. I liked the reusable bottles for water instead of single use. Would prefer the bottles be just for the guest as souvenirs instead of reusing for newer guests.

Worst trip and all inclusive I’ve been to. Food was disgusting.

El bufete está muy rico, la estancia fue muy buena y en algunos lugares la coctelería no sabía tan buena.

The hotel was overall 3stars in my opinion, the room was kept clean and there was daily maid service. The staff was very friendly and helpful. The main dinning option is the buffet for breakfast, lunch and dinner. The food was 3 out of 5, some things were very good and others not so much. The special menu table were great though, like taco station, stir fire, and tostadas etc. The beach area was great with plenty of chairs and umbrellas which was clean and wide open. For my first all-inclusive hotel I would give it 3stars. But for the price it was not a bad place, and the staff were great.

It was easy to check in and

El personal muy atento desde la llegada, la comida rica y variada, la playa limpia y la vista preciosa para muchas fotos, el show mexicano de la noche me gustó mucho.

We had reserved the honeymoon room and were quite happy. The room was clean, bright and comfortable. The balcony had a gorgeous plunge pool/tub and amazing view of the SkyWheel across the street. Our personal concierge, Jenny, was fabulous. She was incredibly attentive and included some extras for our celebration. We have been to at least 6 different resorts in Cancun and I can honestly say this was the best one so far - especially with it being the low season. The only real downfall was that there were families on the same floor as us and when the younger kids would be playing in the halls and yelling, we could hear it in our room.

We enjoyed our stay. Hotel was clean. Food was good. Staff was super nice and helpful. Beach was wonderful. Would stay here again.

Me encantó mucho el trato, es un hotel muy bonito, el personal es bueno y te incluyen en todas las actividades, realmente el personal tiene vocación para trabajar ahí, nunca tuve un inconveniente con nadie y sobre todo, todi me gustó! 10/10

10/10 todo

Friendly staff. The food is great

Achei muito bom! Só precisa informar os alimentos para pessoas com restrições alimentares. Mas fomos muito bem recebidos b

I called for maintenance on our fridge because it wasn't freezing, since either was melting all the time there was water in the floor, my 3 years old boy was walking around it and he slipped and hit his head, i called the staff twice on it and nobody gave us support. I was really disappointed since I have stayed there a few times and it was always a great experience, but this time it was just really bad bad experience.