If you're looking for a quiet night's sleep, I would not recommend staying here. The walls are very thin, and noisy neighbors can easily keep you awake. I was here on a work-cation so sleeping in was not an option for me.
After being woken up around 5 a.m. on my first night, I reported the issue to staff. They said they would speak with the neighboring room but also told me there wasn't much they could do about noise in the mornings. Later, they called my room simply to tell me to phone the front desk next time instead of messaging through Expedia, which I found unhelpful since I didn't want to wake my family.
Unfortunately, the noise continued for the rest of our stay despite my complaint. We even resorted to wearing noise-cancelling earbuds and headphones, but I was still woken up.
I chose this hotel for its convenient downtown location on my first visit to Kelowna, but had I known how poorly soundproofed the rooms were, I would have stayed elsewhere and taken an Uber instead. I mentioned the noise issues again when checking out when they asked about our stay, they sympathized that some people are inconsiderate but overall I left very disappointed.
For a hotel that costs as much as it does, I would expect noise to not be an issue. Their responses were unhelpful and left me feeling like I had to solve the issue myself.
The breakfast was the only decent part of the experience, it was convenient , though we did start to get sick of it and went elsewhere our last day.
