We paid nearly 1000 USD for 3 nights at this hotel. Upon arrival, we were stunned at the condition of our room. Every surface is sticky and heavily worn. Although technically "clean", running a mop and a rag over years of heavy wear and use is not sufficient for a hotel in this price range.
We stayed at the hotel for less than 12 hours as we truly did not feel comfortable sleeping here, but were forced to pay for 3 nights.
The hotel manager, Diana, refused to refund part of the stay quoting "policy", although according to expedia, she had the authority to do so.
Understandably upset at losing hundreds of dollar, we let Diana know we would be leaving a review about our experience, which is response she claimed we were "threatening her", which is a gross misuse of that term, and inappropriate given the situation.
We're two blocks away at a similarly priced hotel an are astounded at the difference in quality and service. Stay away from hotel opportune.