Had standard room and facilities as described, clean, couple of minor issues with condition of bathroom, but everything working. Staff welcoming and helpful, food at breakfast and dinner good. Outside of hotel needs refresh, but has nice postion by waterside.

The room we stayed in was very close to the reception.We could hear people talking loudly which disturbed our sleep in more than one occasion.A sound proof door should be there between reception and the ground rooms to minimise or eliminate the sound.We also found dump in the bedroom walls, towards the main window and the bed sheets had holes on it.

Lovely place would go again

Room was little cold, radiators not turned on and fan heater not working. Extra blankets in wardrobe would have been appreciated.

Staff lovely.

The staff were all friendly, welcoming and knowlegeable. The food in the restaurant, especially in the evening wasexcellent

the hotel in generally is run down. our room which was supposed to be superior was nothing of the kind. it had no heating except a dyson heater which warmed the room but although slight made a noise all night. the pillows were lumpy and thin. the mirror which i needed was above the head board and the plug was the other side of the room so i found it hard to do my hair. if id of known i would of took a universal plug and done it in the bathroom. the spa was tired and worn out. breakfast was ok. wouldn’t say we were spolit for choice. been to better hotels for less money. the photos of the hotel must be 20 years ago

Staff friendly and helpful. The Dyson hot cold fan was brilliant. We enjoyed using the pool and steam room. Dinner in the restaurant was amazing!

It had been 16 years since I last visited as a surprise with my husband. Everything was great x attended a 60th birthday.

Spotless room , warm welcome, staff friendly and very helpful . We did think the bar was slightly expensive compared to alot of other hotels we've stayed at .

Toilet had discoloured brown stain when we arrived. Floor of shower had dirty stains from feet. There were cobwebs on the ceiling in toilet. The plug for toilet basin didn’t lift high enough to drain sink effectively. The room was good though. No issues. Good cleanliness otherwise.

Yes

Room staff amenities nothing to much trouble x Great place to chill x

Friendly staff, nice room

Clean room, good night sleep, excellent swimming pool and sauna. Breakfast was superb.

Room was very good size , staff were very helpful.

All 100%

There were flies in the sink when we arrived and I have absolutely no problem with how that was dealt with. We got moved to a different room and manager phoned to check all was ok. Then the milk was out of date - a phone call to reception solved that and they brought more. But felt a little unlucky. We booked for dinner - food was lovely but service was unusual. Definitely felt a little ignored even though others seemed to be getting attended to. Maybe just unlucky with waiter? Had to get up to get our own desserts menu. Hotel shared spaces were really cold and needed blow heater in the room to warm up. Ran out of teabags and no reply from reception when called last night. Breakfast was lovely - great selection and well served. Probably won’t be back.

It needs updating Smell of sewage in the bar at night Tried to get charged for other people drinks when checking out

Although parts of the hotel are tired and need some tlc, the room was nice and clean. Lovely comfortable bed, the heater was fine, alot more controllable than most hotels. Staff were fab, gym and pool were really good. Although dinner was rather disappointing, expensive, small portions, in the restaurant, the buffet breakfast was fabulous. We felt for a few minor issues it was still great value for money and would definitely stay again, just not eat there at night !