The staff member at check in was very friendly and helpful. The room was quiet and our sleep was not disturbed. Comfy beds. Plenty of choice for breakfast.

Staff great room very spacious and spotless spa utilities fabulous will book to stay again overall we had an excellent stay

Good hotel is a little dated in places but it is an old building so you can’t expect tout to be to modern, floor boards are very noisy and the window are not double glazed so can here outside noise. The breakfast was fabulous and the staff go above and beyond to help.

Hotel is a bit tired and needs some maintenance and investment, jacuzzi out of order, lifts out of order no on or restaurant in the hotel. Rooms were clean and cozy pool was decent but a bit small steam room was ok aswell. Breakfast was really good and the area is lovely went to a couple local bars which were nice and Main Street had a good selection of shops

Extractor fan in bathroom needs cleaning. The staff were very helpful and friendly.

Nice staff ,pool and spa nice. The rooms are dated and the corridor are badly needing painted

All the staff were very friendly and courteous, all areas of the hotel were clean.

Room was good and plenty of room. Pool was lovely and warm.

The room was tired and in need of a refurb. The bathroom was very nice and seem to have been renewed recently but the towel rail wasn't working, a real disadvantage in November, and the small shower head slid down the holder and wouldn't grip, having to use it hand held. The room carpet has mutiple stains, some of which look to have been there for some time. The bedside tables both had deep scapes on them. The standard single beds felt quite small compared to other hotels I've stayed in recently. There were no towels when we arrived in the room at 3.45 so I went and tracked down a cleaner I'd spotted enroute . He said he put them in later but I asked for a towel then so we could dry out hands! No hairdryer could be found either and the highland liquid soap was love3l but reluctant to leave the bottle. I spoke to someone in reception who said she speak to housekeeping and a full set of towels was sent up and a hairdryer althought I later found one at the back of the cupboard shelf way above my head when I went to put the new one there. On checking out i spoke to same staff member who reiterated that refurbishment wasn't up to them and went into great detail of how the carpet would be cleaned in November . At no point did I hear an apology that I was disappointed in the room, I had shown her fhe photos I took, which she agreed clearly showed the issues mentioned. I paid £189 for this twin room,definately not worth the money. I won't be back.

Room very basic and limited space for sitting. Breakfast area is very small. The most important aspect was the car parking. Very limited spaces and no disabled parking which is very disappointing which means I will not use the hotel again as I had to park quite a distance away which was not appropriate

Staff were excellent 👌 👏 very helpful

The room was lovely staff lovely very good hotel

Pool is was good but changing rooms quite dated (communal male and female changing rooms, no separate cubicles, no privacy) Door to en-suite had a full length frosted glass window. Poor design, both because it lit up the room during the night, and because the toilet was directly in line with the head of the bed.

We arrived to be told that they did not do dinner although the email I received had the dinner times! Not a great start with a toddler in tow! Then when we went to our room it was freezing again not suitable with a toddler. I found an oil filled heater in wardrobe and plugged this in (keeping my toddler on the bed) reception explained the heating was on a timer! It never came on so again I had to go to reception thank goodness we left the oil filled heater on while going for dinner. All I got was a sorry, really not enough. Our room was dated and in need of repair, taps falling to bits, stains on carpets etc. had we not been going to the enchanted forest and hotels booked we would not have stayed.The spa treatment was amazing and this I would highly recommend but would not stay here again!

Spa was lovely, the bathroom shower was dirty couldn't shower until next morning after it was cleaned. Was supposed to be cleaned on the night we arrived

Had a great 2 days here with family, rooms were close by. We got a complimentary upgrade to a king room which was much appreciated as had an infant with us. Communication regarding the cot was a bit off, told us they didn’t provide the mattress part but when we arrived they had, so we had taken extra stuff with us that we didn’t need. Breakfast was plentiful but bacon and eggs not the warmest. Water pressure in room wasn’t the best either and didn’t feel hot but that was probably as showering in the morning along with rest of hotel guests. Pool was great and enjoyed the hot tub and steam room. Close by all the shops and we could walk everywhere we wanted to. Def be back to stay.

I had to eat Greggs on my birthday because the hotel had no restaurant. Maybe it was my fault but went back to check but there was no mention of it so I assumed they will have and had no other way since it was my first time in the town. It was not a very good experience for me

Nice beds. Mold in the bath, uptight starr, both in the reception, and at the breakfast.

you cannot help but notice the whole building inside and out is very tired. The staff we met were all very pleasant. unfortunatly the leisure facilities were not available at all during our stay due to high chlorine levels. Apoligies were made but that was the soul reason for booking this hotel. The pool area looked lovely but the rest was tired from the clashing carpets and wallpaper to the mismatch of chairs and furniture. our room looked surface clean but the carpet had not been hoovered and skirting boards were full of dust, unfortunatly i caught sight of behind the bed and i don’t think i could guess how long its been since that was cleaned. the overwhelming small of air freshener was also off putting when we did get in, the room was decorated pleasantly but that is about as positive as i can be. i felt breakfast had a good choice and everything tasted fine but it did feel very confined and the staff standing at the back wall watching was very off putting.

I had a phone call the night before to let me know that the swimming pool would be closed due to some technical fault. I booked this hotel because it had a swimming pool for my grandkids. 12hrs notice meant we couldn't book elsewhere. Inadequate carparking .