Breakfast very expensive at £20 per day. Room was cleanish but had a bad smell. Bed was comfy

The staff are friendly, although tough to find at times. Spa is AMAZING and my massage by Daniela was fantastic! Food was ok and overpriced. WiFi and telephony networks are awful.

Warm and friendly receptionist. Huge room - ideal stay experience.

Lovely size room clean and comfortable. Great hotel and great gym. Felt £20 to use the pool as a resident was too steep though which was a shame as I was looking forward to it but couldn’t justify that cost

Nice sized double room, lovely view over the golf course. Great shower, very powerful. Good choice at breakfast, service was very good both morning and during evening meal. Staff friendly.

Have stayed her a few times. Staff are friendly. Rooms are comfortable and the facilities are good

Clean room. Large room lovely view of the lake. Adequate for a family. Shame that the heating wasn’t working only a storage heater which smelt of burning when turned on

Bar goo

Toilet was dirty on underside of lid, carpet could do with changing in the corner of the room where its ripped up, shower head adjustment slides down and doesn't stay in position, air conditioning didn't work so was warm room. Not what expect when pay for Superior room

Lovely hotel,staff were wonderful but you can not access any of the facilities without paying £20 for 2 hours. This was very disappointing as I booked the hotel for the facilities and wasn’t expecting the extra cost which apparently you have to read the small print in the t&cs to find out even though they are listed when booking the room. Other than that the food and staff were great. We did get put in room 139 and had to complain about the noise from the function room and another guest from 136 also ended up having to be moved so I would definitely check with reception when checking in.

Very friendly staff. Room was clean and tidy. Bar food was good. Property dated and a hige disappointment to ve charged £20 for the use of the pool facilities. Only wanted a quick swim after a long journey.

Felt cheap trying to be posh.

Great hotel, great helpful staff

I dont feel like this stay was value for money at all. Both thermal suit and bowling were fully booked when i tried to book in advance. The breakfast says it's served til 10.30, however we arrived at 09.50 and there was barely anything left, neither did the staff restock anything, eventhough the lady said she would. So i paid £20 for 1 sausage, 1 slice of bacon, a fried egg (because there was no scrambled and they didnt bring more sausages or bacon). And a bowl of cereal because all the fresh fruit and pastries had gone. The coffee was also premade in a thermal flask. Definitely outdated on that department. The bed is very hard so i didnt sleep well at all and the walls are thin where you can hear people's phone ring in the next room. Theres no information in the room with regards to room service or menus. The place is difficult to navigate. I've stayed in much nicer places for less money, so very disappointed about this stay. We wont be returning or recommending it to anyone.

Rooms small and noise from patio area. Water was slow and lukewarm, making for a length and cold bath. Poor communications from booking staff. No confirmations sent to confirm booking's for restaurant or bowling. This was a large group of family and friends for a wedding at nearby venue.

It was a lovely hotel. Staff were very helpful and friendly. It was idyllic just to get away from London

The view from our room was beautiful and the bed was lovely. The hotel was very clean and the temperature was comfortable. Ghe steak and chips for lunch which was very nice and fairly priced but unfortunately these were the only postives. We recieved a bit of a cold Reception upon arrival and I didn't see 1 member of staff smile the whole time we were there. The room had no bath mat and no bottled water for the kettle. The breakfast was just shocking but the hash browns were nice. The fire alarm went off just before 11:00am and the staff clearly were not trained properly for situation which was extremely concerning and frustrating. We stayed in a suite for about 200 for the night but it wasn't worth it and we would not stay here again.

Although staff worked hard and were always friendly and helpful we felt we were getting inconsistent messages. For example we were told we could only eat from a la carte menu in the restaurant but five minutes later we saw a group being served burgers from the bar menu. The a la carte was limited with no change so not enough variety for a three night stay. Breakfast buffet was disappointing. No mushrooms final day because of late delivery. Only tea and a vat of coffee. Surely a place this size could manage a push button machines to allow a variety of coffee as Premier Inns do. Beds were a bit lumpy and hard. Our room was only half cleaned one days…cups and glasses not washed. Our friends had a similar experience. Overall a pleasant stay but wouldn’t go back.

Room was small, shutter blind did not close properly and let in sunlight right above your head meaning we were awake early. Just when we thought it couldn’t get worse, shower tap was faulty meaning we had cold showers. Not what we were expecting from a golf resort and spa. Told the receptionist at checkout and no offer of a reduction in price despite the above issues.

The hotel is ever so peaceful, good place to stay if you want to relax and remove yourself from city noise. Special shout out to Marian on reception and Rob from the spa. Amazing people, great chat and very welcoming, they will be the reason I come back again :)