First day, upon arrival around 5pm the room we were given was not ready, the bed sheets were still stripped off the bed and it hadn't been cleaned. So we had to go back to the front desk and get another room. We booked an excursion to Xelha via the resort's activity center and was told to bring our own towel. We of course didn't have our own towel as the resort provided this, begged for a towel that we can bring but no luck, only to find out that Xelha provides FREE towel. This is something their activity center or their concierge should know by now as Xelha is one of their major attractions they offer for years! Their ala cart dinner places were also limited, you get to chose from 2 a night aside from the buffet. On a plus side, their buffer or restaurant staff were always friendly, some went above and beyond. The resort is also close to Playa Carmen 5th ave, 150 Pesos and you're there via taxi. Overall we enjoyed our stay due to the wide, white-sand, beach front really made up for all the little hiccups we experienced and their friendly staff at the restaurants. Would come back just for the beach alone!

Great budget resort. Small but everything you need is there. Rooms are very cozy . Service was great ..

The rooms were comfortable.

Rooms are bungalow style with I believe 8 units per (4 up and 4 down). Def roomy enough for a couple. Shower temperature can take a bit in the morning to warm up and pressure is mid. Very prompt with room cleaning once you put your sign on the door, but some areas could use improvements (example we were there 7 nights and there was blue toothpaste splattered from previous stays on the sides of the mirror and hairs on the shower walls that were never cleaned. Beaches were beautiful and cleaned daily, very little seaweed in water/sand. Was very difficult to obtain reservations for the a la carte restaurants...we were only successful once in 7 days. Buffet had good variety of food, not always hot or even warm, they could use some warming trays underneath food. Not a huge variety for lunches, as buffet isn't open, just snack bar and pizzas ready made. Overall, we did enjoy our stay, but I would likely not return, for a few reasons...one of which is the very hard/firm bed.

The food was delicious with many options each day, the beach was beautiful and we always had enough chairs. The rooms were the perfect size and always clean, the staff was very happy and accommodating to our large group. With an older resort there are always a few things, hot water was not always at a premium and some of the beds and linens could use an update.

Nice room, the pools were well maintained. The buffet had lots of variety!

Au top

Our room was clean, however the bathroom room area had odor of sewer. We reported this to the front desk staff and he said someone would be at our room right away. No one came. No one contacted us. We kept toilet cover shut and bathroom door shut. The odor would come and go for the rest of our stay. The staff at the pool, breakfast and buffet are attentive and friendly. We always enjoy our time at the Allegro! Beach was beautiful!

Avevamo una bella camera al primo piano, dove da lontano si mirava la piscina a pochi passi dalla spiaggia e dal mare un resort immerso nel verde abbiamo trascorso 14 notti abbastanza bene, il tasto dolente, il cibo, il self-service molto ripetitivo spesso sempre le stesse cose, le cose che ti trovavi la mattina te le ritrovavi nella maggior parte dei casi a pranzo e la sera a lungo andare tutto questo stufava molto siamo andati 2 × 1 al ristorante italiano e l’altro messicano, previo una fila da fare per prenotarsi, ma anche lì una delusione, il cibo niente di particolare nella cucina pseudo italiana assolutamente no e né quella messicana di questo posto è il tasso dolente e il cibo

The resort was lacking in so many ways

Absolutely fabulous!

There were three couples on the trip. Two did not have hot water during their stay. Marvin at the front desk kept hanging up on one of the couples because he was alone at the front desk. They just kept saying they would take care of it. One also did not have a working safe or coffee maker. The desk staff was terrible and didn't want to be bothered. The food was ok, but the food temperature needed to be better regulated. Food was just barely warm sometimes. One huge plus was the wait\bar staff. Humberto, Bernardo, Gerardo, Armando, Lucas, Moses among many others made the trip fun and enjoyable. Without them it would have been terrible. We will not return.

The location and beach were excellent—by far the best part of this resort. The staff was friendly and housekeeping did a great job. Unfortunately, the food was repetitive and below average, except for the New Year’s Eve dinner, which was outstanding. The specialty restaurant reservation system was awful, requiring guests to stand in line for up to an hour every morning. Hot water was inconsistent, the adult swim-up bar was overrun with kids, and policies were not enforced. The gym had broken equipment and cleanliness issues. Entertainment was very poor overall—loud, crackling sound, amateurish shows, and many guests walked out. Great beach, but too many operational issues to recommend.

...

Staff number one. Excellent food. I had the chance to have a room sea view which was excellent. Room was clean and with the necessary amenities, with a big balcony. I did enjoy my stay in the hotel.

The beach was beautiful!

I am a firm believer in giving an honest opinion so people know what to expect. Check in was easy got there a bit early so only 1 of 3 of our rooms was ready but we got our bracelets and was able to go change in the room that was ready and then go grab some lunch by the time that was done we were able to get the rest of our rooms. Rooms were clean and spacious a bit dated but they worked. All rooms were thatched roof with just a sheer fabric between you and the roof so hearing the wind and animals was a bit louder than normal but air worked and tv had several english channels so in the evening was able to watch movies. Grounds were pretty and decent sized pools. Also wonderful spacious beach area. Things i would improve is another bar open during the day other than the pool bar. Also the snack bar closes 1 hour after lunch buffet so not very convenient. Not many entertainment crew activities throughout the day only like 4 then the nightly show that doesn't start until 9:30. The buffet kinda had few options because it seemed like the same thing most evenings and dont get me started about the specialty dinners. Trying to book those is a nightmare have to go see a guy at a desk starting at 8:30am but if your not in line at 8 chances are no reservation and even if you are plus the 1 time we got a reservation out of 3 tries the food was not very good. Would I go there again maybe but i am a very laid back person if you like lots of options not the place for you. Shopping a 15 min

Muy buen trato lo recomiendo muchísimo

EL PERSONAL DE LIMPIEZA ES MUY AMABLE

el servicio de bebidas y comida estan muy limitados muy diferentes a otros hoteles de playacar