Staff were really friendly, helpful and accommodating. Facilities a little "tired" in places, but what you'd expect from a historic building. Breakfast was ok. Cooked breakfast not highest standard even though good quantity. Bed v comfortable and big room. Location perfect for central Birmingham.

Great breakfast and room rate

Bra frukost. Både continental och varm mat från meny fanns att välja bland.

Brilliant location. Good, but slightly tired hotel. No hot water in the morning but they did accept the issue. Staff were lovely.

Everything about stay exceeded expectations. Location , staff professionalism and efficiency at reception namely Mini , staff in the restaurant and bar . Only one night stay but check in & check out was seamless. Only thing missing was bottled water in room. Otherwise faultless Thank you !

Pleasure, very well looked after by the staff

Great location, easy parking nearby. Rooms big and clean.

Thank you for a beautiful room and excellent customer from the moment we checked in until the moment we left the hotel. A great choice for those who are coming to the Hippodrome performances. A stone's throw away from New Street station.

Comfy traditional room

Lovely hotel very central all staff lovely

Ideally positioned tight next to New Street station. Shower great (Rain).

Room needed repairs some years ago. Woken up by loud radiator noises every night. You hear everything between rooms. Bed was small but clean and comfortable and housekeeping did a good job cleaning the room. Great location for shopping and close to train station.

Hotelet er meget sentralt til alt i byen

The staff couldn't do enough, food was lovely, great location, and lovely ramble around the shopes, right across the road from trains,

Loads of shops near by and right opposite the train station so excellent location

Great location next to the train station. It was a little difficult to order a food delivery to the lobby area as the hotel is accessed via a pedestrian arcade walkway. Beautiful hotel, it felt luxurious to me!

It was fine apart from the fact the room was way too hot

easy check in nice room

Excellent location, lovely reception staff. Very clean and comfortable.

There was alot of outside noise when we were trying to sleep ,