The hotel’s atmosphere and location were excellent, making it a comfortable stay. However, I was surprised when checking in to be asked to pay a £50 security deposit against potential damage to the room. If I didn’t have sufficient funds available, this could have created an awkward and potentially embarrassing situation in front of other guests checking in. This requirement was not clearly stated during the booking process; if it is mentioned on the website, it is not prominently displayed. As someone who travels frequently, I have never encountered such a requirement before. While I appreciate that hotels may have different policies, the experience left me feeling uncomfortable and somewhat unfairly treated.
I was also disappointed that the gym facilities closed earlier than I expected, at around 10:00 pm. After a long journey and dinner, I was looking forward to using the gym, but it was already closed by the time I was ready.
In addition, I was dissatisfied with the salmon dinner. The portion was very small appeared almost burnt, with only two very small potatoes served alongside it. I ordered an extra portion of chips to make the meal reasonable, but they were never brought to my table. To make matters worse, the chips were still added to my bill and had to be removed after I raised the issue.
Overall, while the hotel itself was excellent and offered a pleasant environment, these issues detracted from what would otherwise have been a very enjoyable stay.