The place smelled amazing. The staff are really friendly. The only reason I didn’t get a five star is because when I checked in, I was traveling solo, but as the guy was giving me my card, he literally announced to everybody what room I was in which I wasn’t, a fan of the room was great.

Todo correcto

The hotel is amazing very clean and great staff

Sí

El personal del desayuno muy antipático, sobretodo el Sr. Angel, solo preocupado por la hora de cerrar.

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Sin todo muy bien

This hotel is located in San Sebastian de Los Reyes area and in our case it was located at the perfect place to be close to our family and friends living in Madrid. This time of the year with cold weather the rooms have only heaters in use. If you want to cool your room just open a window and shut off the heater and it will be great. The only possible issue for this location is parking space if you are renting a car since you will need to park in the street if parking is available. We were using taxi and friends for our moves so it was not an issue for us. The room could be a bit small for some. Not an issue for us. Last but not least, the beds are on the extra firm side, so if you need a soft bed that is not going to happen. We did request a couple of extra large blankets and my wife placed them under the mattress cover and it helped her to make it a bit more comfortable. I would probably stay in this hotel, but I always look for others in the same area to compare rates. Recommended.

Room was fine - hotel was in a strange location in the middle of a neighborhood with parking problems and accessibility problems with steep stairs just to get into the hotel. Staff were pleasant, food was good, but I also git back late to the hotel and it was literally chained closed. I had to wait for the hotel staff to open up the door for me.

Todo muy bien

La calefacción estaba a tope, pero tenia facil solucion, el desayuno muy completo

El personal del desayuno desagradable y desayune mediocre y la cama mas dura

La habitacion limpia, el baño super amplio y cómodo, aire acondicionado bueno, el desayuno superó mis expectativas, mucha variedad a seleccionar tipo buffet, la presentación de los alimentos y bebidas me gustó mucho, el café estuvo exelente. El personal de la recepción fue muy amable y servicial.

Hotel que cumple con las expectativas, personal agradable y ubicación muy conveniente por proximidad con aeropuerto, centros comerciales y zona norte de Madrid.

OK.

Nos dieron una habitación con el aire acondicionado roto, ya que cada habitación tiene un aparato independiente, porque los pasillos no tienen aire, solo recepción, avisamos y una señora nos trato de imbeciles que ese rueido era normal, como si nunca hubieramos visto aire acondicionado, que ya pararia el ruido, la habitacion marcaba 29°, la habitacion era para 3 y el sofa cama que habia no estaba ni preparado como maca, ni sabanas, ni nada. Al rato eso no paraba, volvimos a quejarnos y que ahí no se podia dormir, al final nos cambiaron la habitación a duras penas porque estaba lleno. La otra habitación estaba mejor, la nevera estaba apagada y traimos insulinas y hasta que se enfrio la nevera tardo horas. Lo que pagamos por lo que ofrecen me carecio carisimo.

La ubicación es excelente, para poder desplazarte a Madrid o alrededores.

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Bon séjour , hôtel très tranquile.

Very Nice Hotel. Television isn’t smart, all channels are in Spanish. Very boring for non Spanish speakers. The hotel is in outskirts of Madrid, hence not suitable for tourists who want to enjoy the city life of Madrid. Very cool and calm area. 3 Star xx