Staff

Room was spacious and front desk staff were kind.

Good location, nice staff!! No food in hotel, not enogh parking , the rooms could use more lighting.n

Was dece

It was our second stay here and we absolutely loved it. Nice and quiet in the room and the pool and hot tub were both well maintained. Our 4 year old had a blast in the pool as it wasn’t too deep and was pretty warm. Will definitely stay here again!

Room was nice. Hotel needs food service inside for the size of it. This was a little inconvenient with not having a restaurant attached to it. Cafe in the next door hotel was the closest but didn’t serve food till 11.

The room was very dusty and dirty. I had to wipe down the table where the coffee machine was standing. The hot tub had dirt at the bottom of it and it was just warm. Didn’t enjoy our stay.

Amazing experience. All goood

Great staff and location

Mountain view awesome Did not use pool

Good location , nice and quiet , friendly staff

Everything was fine with the room, we went to Banff to celebrate our 25th anniversary, and they even give us a bottle of wine 🍷 🍷 it was so sweet of them. Customer service was great, and the option of indoor parking was excellent 👌

The room was spotless, comfy and the entire staff was amazing. We were there for 6 nights and we would stay again

This hotel had a nice pool and hot tub. The rooms are a bit dated but it made it kind of charming and rustic, the perfect feel for a mountain town like Banff. We had a balcony with a couple of chairs that was a really nice touch. The room was spacious and absolutely SPOTLESS. For older finishes there wasn’t a speck of dirt or dust in any nook or cranny. The toiletries are AMAZING! They use Rocky Mountain Soap Company toiletries. They were lemongrass so they smelled amazing, weren’t harsh on my skin and made my hair feel amazing. The lady at the front desk was super friendly and helpful. One side note: trucks don’t fit in the underground parking. There were parking spots behind the hotel but if you are staying at this hotel and expecting to park in the underground parking that is included you won’t be able to.

Fantastic hotel, great value. Would have loved the lobby bar/restaurant to be open. Loft hotel room had a relaxing and legit two person jacuzzi tub.

Room great and staff very courteous .

Accueil chaleureux , garage gratuit, bien situé, bon restos autours

Clean room Staff not very Informative when signing in but we explored for ourselves

The room was clean an comfortable. The staff were kind and attentive. We didn't have a kitchen but had coffee in the room. It would have been nice if the restaurant in the hotel was open, however, it was closed during out stay. Coffee was however available in the lobby. The hot tub was nice and relaxing.

The staff was very helpful and friendly