Was nice

Clean and convenient. Would stay again.

The interior had crazy colors but was clean and comfortable! There is plenty of shops around and it's only a couple of miles away from the Opey mills mall! The staff was very friendly on check in and honest with questions I had overall a great experience.

Check in was a breeze. Room was located on the 3rd floor and in the corner away from the elevator which was nice for no noise. Beds were good and breakfast was good as well. Very clean facility.

The welcoming upon entering from Jean, did it all for me!!

The staff was excellent. Upon checking in, the notice my room was right by the pool area and checked me into a quieter room. Upon entering the room, there was a musty smell and the carpet by the bathroom was soaked. There as a leak in the room somewhere. The staff took immediate action to check the room and book me into yet another room. Professional and friendly.

Great

Stuff are really nice room is clean.

First room we were given smelled strongly of cigarette smoke. Next room was very nice. Had to park in the back and entrance door was out of order. No luggage carts available when we checked in.

Could use a little update. Beds were good. Service was good.

Very welcoming experience, clean, neat and friendly.

Staff was very helpful and done their job with a smile.

The staff was friendly and morning breakfast was good. The room was clean but dated. Enjoyed our stay with family and will return

Very friendly staff.

nice to stay

The internet was out when we arrived and we were given the keys to a room that was occupied. We were given another room and the keys didn’t work. Despite heat in the high 90s the pool was freezing. The front desk staff was very nice and apologetic. The free breakfast was mediocre.

This hotel had a great free breakfast that included scrambled eggs, sausage, oatmeal, waffles, bagels, muffins and yogurt. The rooms themselves were very clean and it was convenient to visit Gaylord Opryland as well as Rainforest Cafe in nearby mall. Staff was very pleasant.

The staff was incredibly welcoming and efficient. Easy access and not overly congested area.

We had some issues at check in but it was finally resolved. We requested 2 rooms close together but ened up on opposing ends of the hall.

Pool was freezing cold both nights. The place was ina perfect area near the mall and downtown.