West Lodge Park used to be a top quality hotel but in the challenging years since the pandemic it has slipped somewhat. Staff are all excellent and very helpful but the bedroom decor and maintenance of bedrooms/en suites has declined unfortunately. The bar area is currently being redecorated so hopefully that'll be an improvement. We no longer eat breakfast there as it's now not cooked fresh to order (buffet style hot food only) and is overpriced too. I do hope that they'll begin a program of refurbishment for the bedrooms/en suites very soon. We still use WLP hotel as there are very few alternatives.

Old world hotel not updated in many many years. In adequate air condition , horrible bathrooms , threadbare carpet. Just old and uncared for. Certainly not a 4 star as claimed.

A lovely property, but during a heatwave our room was so hot, and the small windows gave no air. Although there was a fan this did give any relief. We were on the top floor and it was unbearable.

Horrible front desk staff and overall customer service

The hotel grounds are lovely, the front desk staff are a delight and couldn't be nicer. The rooms are the complete opposite. So incredibly outdated, dirty and the hotel needs some serious investment to bring the rooms into the 21st century and change most of it's cleaning staff, especially those that scream and shout at each other outside of the rooms. We stay there as it's close to where family live but will be looking elsewhere in the future as the rooms are just the worst.

A beautiful manor hotel with delicious food and the best smelling toiletries I’ve had used! We stayed for a night as we were going to a gig at Tottenham Hotspur. The check in was easy and the staff were friendly. We ordered room service (a halloumi burger and a cheese toastie), absolutely delicious! There were two fans in our room which we definitely appreciated during the heatwave. The grounds are stunning. Will definitely stay again!

Right on the edge of London metropolis is this hidden park like no fuss family hotel. Very much a great surprise. We shall return.

The staff were wonderful at West Lodge. The beautiful park within which the hotel is situated is gorgeous. The building from the outside looks very grand and is steeped with history. However, the room we had was very dated and in need of a refurbishment. Worn carpets and damaged shower doors but just generally tired. Special praise for Peach and her efforts to keep our room clean. She is also a very lovely lady.

Lovely staff. Very friendly and helpful. Food was good. Breakfast was amazing. Well worth the money for the quality. Location was pretty good. Grounds were very pretty and the outside gazebo area was very useful for the great got weather we have in June 2026. Our room had air con but I believe some don't have that from what our friend said. We stayed in one of the garden buildings. These are like mini apartments and you have to walk around to the back to get into the main building. This certainly isn't a problem. Getting into London can be done using the bus or mixture of bus and tube. Taxi to Enfield or bus to Cockfosters. We walked it once, to the tube, and it was a bit too far in hot weather. Highly recommend. We will stay here again.

Just absolutely beautiful and the staff were amazing!!! Sizeable rooms with a fridge and air conditioning!!! Beautiful walking paths. Will come back in the future!

Friendly staff. Cute room. Cosy bed

We really enjoyed our stay at West Lodge. The Beale Arboretum surrounding the Lodge is beautifully well maintained, peaceful and full of amazing trees. Our meal in the evening was excellent and reasonably priced. Breakfast the following morning was also good, but a tad overpriced at £25 per head. The room was spacious and well appointed with everything we needed. Within walking distance of Cockfosters Tube station for anyone wanting to get into London, yet set in a tranquil oasis of calm.

.I stay here quite regularly, as do many of our company's visitors. Unfortunately, the most common negative feedback we receive relates to the bar staff. They are often perceived as unhelpful and lacking initiative, with little proactive engagement in assisting guests.

Good breakfast

Rooms were like saunas. No aircon in the rooms and staff did not have fans available. Nice gardens but the hotel needs updating.

Excellent experience

Thry need to improve themself

All good lovely and friendly staff easy access nothing to complain about highly recommend

Lovely grounds

Staff on reception and housekeeping were great. They were able to get us early check in, offered to help with bags etc to the room. It was a busy day/evening as we were there for a wedding, however most of the time just one person serving at the bar and not friendly. We had 2 rooms, one was a little tired/needed updating. The second was better. On a hot sunny day both rooms were very very hot! I was on second floor/dorma style rooms and the corridor had a damp/foisty smell. Plenty of parking. Grounds of hotel are lovely.