We checked in a 4.30 snd were told that the room woukd not be ready until 5 as laundry had not been delivered. For this, we were offered a 'free' drink, which was already part of my booking. As the hotel had sent approx one email per day since I booked it, i would have thought they could have informed me that check in was not available as advertised before we arrived.
There were never enough staff, so it took ages to get served in the bar. Overall, a poor experience