What a wonderful welcome from Hannah and the team. Brilliant stay and wonderful breakfast. They are currently carrying out a refurbishment (hence 4 rather than 5 stars for the actual hotel). Didn't impact, other than the restaurant being closed but wow from what they've done so far it's going to be stunning! Great location too

Very nice hotel. Friendly staff, good facilities. 10 min walk to Canterbury centre.

The room was not cleaned during our two night stay, staff was not helpful when we complained about this, not the best service.

The staff was wonderful. Just one person handling reception, bar, and dining. So way understaffed. Very outdated facility. Bathroom sink didn’t barely drain. Felt as the space wasn’t clean.

The hotel was nice. It's a bit old and creaky, but everything worked. The temporary breakfast at £17 was way, way over-priced, though.

Lovely building great reception very stylish. The staff were so welcoming and accommodating genuinely helpful. Room was nice and spacious a really comfortable bed. Breakfast had a good variety and the service was excellent very professional and friendly. Great location 10 mins walk into Canterbury center would stay again

Reception staff were very friendly and informative regarding the local area. However the room was unbearably hot. The heating was on full and could not be turned down which the night manager was aware of prior to our stay. He tried to turn it down with pliers but was unsuccessful so we had no sleep as an alternative room was unavailable. This was a huge disappointment as it was a birthday and anniversary weekend. An alternative room was found the next day. We were given a small refund of 15% which didn’t reflect our spoilt stay.

The room was comfortable. Very friendly staff, good breakfast

The room and bathroom were clean and attractive. The rugs are looking rather tired and worn. Lots of thick large towels provided. But not enough surfaces/hooks in the bathroom for toiletries, etc. Staff was extremely polite and helpful. Breakfast was very good with a decent variety of hot and cold options. You could also order off the breakfast menu.

Good sized family room with proper beds not camp/sofa beds. Clean everywhere and helpful staff. Good location to walk into town.

Room was ok. * Could have been cleaner (cobwebs on the light shades) * No bottled water in the room. * Only two teabags / no biscuits (like other hotels) Breakfast was ok * Buffet service - limited selection / machine coffee Desk staff - friendly and helpful

When we checked in the Climate Control was not working correctly and the staff moved us to a new room. The problem was that the room had no climate control either and it was absolutely freezing in the room. The hotel staff was nice and admitted they were having problems with climate control system and said it would be fixed on Monday which is was not. The grout around the tile in the bathroom was missing and the shower hose separated from the shower head. The hotel did repair the shower on the Monday, however, Monday, it happened again. The hotel was a nice property but just need a little extra TLC.

The overall property is in need of care. It is a very interesting, almost grand building but it needs refurbishing and better maintenance. The staff was welcoming and tried to be helpful (see below) We had reserved a room with air conditioning. It did not work. We were told that the system would be replaced by the summer! We asked for a fan, we were given a small broken clip fan, we made it work somehow. The food at the temporary restaurant was limited in choice and quality because of ongoing work at the main restaurant. We had been told about the work through an email message from the property after we had reserved. There is a bar but little knowledge as to how to make even basic cocktails. The breakfast buffet was good with a good choice of food, the coffee machine needed to be thoroughly repaired or changed, it did not percolate efficiently for americanos or expressos.

Good

Friendly staff, clean rooms

The floor above creaked terribly. I was on the second floor. Very noisy from about 11pm to midnight and again for half an jour in the morning.

Nice hotel, going through a refurbishment, so quite noisy early morning, unfortunately we had an issue with the heating system in the room, they did provide an electric heater but we didn’t use….everything seemed nice and clean but there were tea marks on the carpet next to the bin, the duvet didn’t fit the cover, it was too long head to toe but too small from left to right, I just think whoever made the bed, didn’t fit the duvet to the cover properly…..the staff seemed pleasant enough, not to much interaction…I would recommend but after the refurbishment was completed..

Hotel is lovely, our suite was very comfortable and decorated lovely. The staff were very helpful and polite.

I had been upgraded and my room was very comfortable and spacious.

Hotel room was lovely - had everything we needed. Not great that we were put in a room directly above maintenance work - very loud banging at 8am on the first day. Reception staff unable to book u