Habitación limpia y personal amable, muy agradable estancia

No me gustó nada terrible comida muy mala mal servicio toallas, cobijas almohadas. Mal olor algunos meseros de mal humor. No lo recomiendo para nada. estuve 6 noches terrible. Si vienes de Estas Unidos o de cualquier lugar fuera de Mexico, no vengas con expectativas demasiado altas.

Room was dirty, sheets and towels smelled awful, the AC didn’t work, there are not lights in the room, just 3 lamps that hardly light the room up. And the worst thing is that you pay for an all Inclusive and it is not all inclusive!! Pacifico beer, and all the restaurants are not included

We had mold in our bathroom and no hot water. We reported and they did change our room.

Ideal para conocer la ciudad céntrico y tranquilo

Rooms always clean, staff helpful, beach was good.

Excelente servicio

Excelente súper familiar, todo muy rico y mega agusto todo

Pueden mejorar la comida , no es posible que no ofrezcan mariscos en el buffet

Clean room and staff were amazing

The Hotel is a little older the staff were

Verry clean and very good service, employees were very friendly, beautiful location, walking distance to everything.

La habitación limpia muy amplia el aire acondicionado funcionando bien, es ideal para toda la familia, tiene areas para niños qe fue algo de lo que me gusto mucho y no se diga su personal muy amables en todo momento, Excelente 👌 lo recomiendo mucho

Un Hotel Bueno, Bonito y Barato, las instalaciones estan en buenas condiciones, los restaurantes de especialidad son muy buenos, quiza queda a deber un poco el bufet, las camas en esta ocasion nos tocaron algo incomodas, pero por lo que se paga creo que vale mucho la pena. lo malo que no nos tocaron shows en esta ocasión, pero sin duda recomiendo visitarlo.

Elegimos su hotel esperando recibir el nivel de servicio y hospitalidad que los caracteriza; sin embargo, nuestra experiencia de bienvenida fue sumamente desagradable. Durante nuestro proceso de registro, el trato por parte del personal de recepción fue deficiente. En particular,con nombre Arturo “ Esta persona se dirigió a nosotros con una actitud sarcástica, grosera y cero profesional, lo cual nos generó una gran frustración y estrés innecesario tras nuestro viaje. Entendemos que el personal puede tener días difíciles, pero el trato despectivo hacia los huéspedes es completamente inaceptable y mancha gravemente la imagen de su establecimiento. El inicio de nuestras vacaciones familiares se vio opacado por esta situación que pudo haberse evitado con una atención cordial y respetuosa.

The staff was wonderful. Everyone was friendly. The hotel is kept meticulously clean. Constantly mopping/cleaning by staff. The room was comfortable and clean. The hotel has beautiful grounds - flowers and trees. The food at the a la carte restaurants was very good. The buffet was ok. It could use an upgrade. The weather was perfect and the beach nice, but we will never return to Mazatlan again. At least not to this hotel area. The CONSTANT banging coming from bands from 12:00 - 8:00 every day ruined our vacation. When I say bands I'm talking about I counted at least 50 people playing instruments and singing, all at the same time, on our short beach with microphones and boom boxes so the whole resort could hear. There was no peace. You couldn't sit and hear the ocean. No enjoyment. Then after the bands were done, Joe's Oyster would play music until 4:00 a.m.! Just sad to have everything in one hotel and be ruined by non-stop, LOUD music. If the bands didn't have microphones and boom boxes blaring, and played just for the people in front of them and not the whole resort until 8:00 at night, it would make things so much better.

Great place

Overall this is a good place to stay. Staff are excellent. Rooms were okay and they could use an upgrade. The al la carte ads are missleading as there is only one open per night plus the buffet. We found the food above average and always had a good meal. You had to pay extra for canned beer even though we went all inclusive. The music deom the vendors on the beach can get relentless and had to move a couple times and our room 4018 was very noisy all day and night long. The night music mainly comes from surrounding bars. Would qe go back No. But would recommend

Everything was nice. The hotel room the reason I put average is that our room had a huge leak from the AC and I was traveling with a disabled person and a baby and we had to be extra careful to prevent an accident

Room was fabulous and clean. Could have used a coffee maker. Wonderful staff. Food was alright. Al la carts amazing.