Xếp hạng và đánh giá tổng thể Hilton San Jose

No room service, no amenities

The hotel was wonderful and in a convenient location in the downtown area. The restaurant was beautiful and had a great array of food choices that were high quality. I did enjoy the self-checkout convenience store where I could quickly pick up what I needed at any time. The room was very clean and most things were provided as expected. Improvements I would suggest: 1) Updtate Google Maps pin as it lead us to the south end of the hotel and not the front. 2) Set elevator doors to delay closing, and close slower as the doors closed too fast when the elevator was already on the floor and it looked like it would ping my hands if I tried to jump in while the doors were closing. This is too fast for a senior and the tablet system does not give enough delay to know which elevator to walk over to. 3) Have signs out for quiet hours. We had guests being noisy throughout the night on our floor that I did not get any sleep. It was likely they were going to the pool, since we were on the same floor and close to the door leading to the gym and pool area, but then there should be enforcement to ensure other guests are not being disturbed. The doors are not thick enough to keep sound out. 4) Provide hairbrushes and other commonly forgotten bath items in the convenience store. I forgot a hairbrush and did not have time to ask the front desk if they had any. It would be easier if they were in the convenience store or provided in the room bathrooms.

Nice

A

Great overall, nothing to complain.

It was perfect for going to the show I was going to. Didn’t have to move the car we just walked.

Good

Stayed unexpectedly because my daughter’s volleyball tournament took a lot longer than we thought. parking garage was not big enough for my truck but it was cheaper to park across the street anyway. Booking a room was only available online which is super inconvenient. Would’ve been a lot easier. Just walk up to the front desk and book a room. Bartender definitely needs help on tournament days and drinks at the bar are super expensive $33 for a vodka and cranberry is ridiculous.

Location is good. Parking is a little high at $45, but it was on site under bldg. There was no bathroom fan, had to open bathroom door to vent. On site restaurant was ok, food was good. I thought the menu was somewhat small. Unfortunately there was a very large group that were so loud we couldn't hear ourselves so that hampered our meal.

Perfect location to see a show at the performing arts center which is right across the street. Room was clean and comfortable, staff was friendly and helpful, it was just right for us.

The beds here are so comfortable! I sleep so well when I am here.

I really like it; it is very convenient.

The property was clean and nice. The beds were comfortable and the restaurant/ bar in the hotel was nice also.

Everything was good, except, what sucked was we couldn’t mirror our devices on the tv unless we had HDMI cables or just wanted to watch tv on satellite. There was a weird greenish stain on the carpet which made me think about a past stay at a different place which had a lot of pet hair on the floor, in turn made me think about everything that can be on the floor. Getting bathrobes and towels had taken a minute, we only got to enjoy the hot tube for about 15-20 minutes but I don’t blame them because the lady hired for it seemed genuine. The workers were all very kind and honest about everything, there’s nicer places to stay at but this is the most I felt like the workers weren’t just professional but also felt welcoming. My overall through was the place was nice the workers make it more worthwhile, they were not rude or to professional they felt genuine from the low interactions we had with them.

Enjoyed our stay and staff was very helpful. While it was a convenient location for the events we were attending while there, there was not a lot to do or great restaurants (Joe's being an exception) within easy walking distance of the property. That is the only minor quibble.

While the hotel is nice, and our room was comfortable, we ran into several issues during our stay. 1) We had a few broken items in our room. 2) The restaurant service was poor, with our waiter forgetting to bring us everything from menus, to taking our small plates when we were served our drinks, forks, ect. They also vastly undercooked our meats to where they were practically raw. 3) The hotel is also understaffed so there is really no one to help us disabled patrons. The location is nice, so they have that going for them. I might choose to stay here again, but before then I hope they can tighten up their service to prevent other huests from having an irritation filled stay.

I like the cleanliness ,I feel safe ,friendly Staff ,close to SAP center ,love the Restaurant .

Friendly staff , convenient to downtown area with a 10 minute Uber drive so not too close to all the noise and action unless that’s your preference lol. Clean and spacious rooma

We enjoyed our stay! Every employee that we spoke to was very helpful and friendly! Our only issue was that we wished that the bar was open later to have a nightcap after the Sharks game.

We loved the elevators! My wife loved the softwater, better then at home. My only recommendation would be souvenirs in the snack shop. We enjoy buying memory pieces from cities we travel to.