Hotel was dated and very basic. The rooms were small and the walls were thin. Was expecting more for the price paid.

The food was delicious. The room was small but clean and comfortable. The Spa was very relaxing - needs a bit of updating but had a great time.

The room was spotless, big comfortable bed. The meal service was slow and needing to ask serveral tones to pay. Food was ok pork meal only 3 very thin carrot and 3 runner beans. Breakfast was missing lots of choice ie i fkavour jam, tea machine broke (later fixed) sparce butter no margarine. Cold beans, limited pastries only 1 choice. Breakfast really not up to scratch.

I last visited the BG some 20 years ago- i'm sorry to say- it's not changed and that's unfortunate. It's such a beautiful building and grounds- but needs serious TLC in the bedrooms- as this is where it fails miserably. Dirty toilet- it was though it hadnt been cleaned out and need bleach to clear the stains. It got worse as you lifted the seat- a grime i cannot explain- but it was rank. Worse still- the walls are paper thin- so you can hear conversations - however- our experience was this conversation was at 3am and had to moved. We didnt experience the spa or breakfast- but we'd seen enough and was glad to check out. I'm a seasoned traveller- work and pleasure- and i would go as far to say that this is in my top 5 of worst hotels i've been to. That said- it has so much potential to be an incredible hotel- such a shame.

Staff where very friendly and pleasant, especially reception and dining room staff, breakfast staff particularly welcoming. Very disappointed with evening meal service, waited a while for food to arrive, soup was luke warm. The food we ordered as one of the meals was not correct, can’t remember what it was but it definitely was not sea bass which came with its head on , very off putting for someone who detests fish. No initial apology off our waiter however another waiter did express his sincere apology for the mistake. The wrong dish then provoked a further delay. All in all we were sat in the dining room for over 2 1/2 hours from start to finish. There were only approximately 10 other customers in there so really unsure what the delay was . Hotel approach is lovely and we would stay here again however there are some areas which require some TLC. Used the pool facilities which was lovely although the changing areas are definitely in need of some TLC

Staff very friendly. Room was compact

Great place to stay , very friendly place , good food

Beautiful country side relaxing spa hotel.

This is hotel which is gradually being updated and offers much potential. The staff were on the whole pleasant and friendly, mostly inexperienced but tried hard. With further training and leadership will be assets to the hotel.

The hotel is run by children. Not their fault. No supervision. Restaurant and bar, staff didn't know what they was doing, again not their fault. No training. Terrible. Next table to us gave up in the end and ordered uber pizza. Good side they did give us a reduction.

I spent three nights here whilst away for work, I got there late on the first night and a late check-in was no problems, the staff here are fantastic, really nice people and always happy to talk, the hotel is in nice grounds with horse fields out the front, I went for a run around the local area and it was nice. The room itself was very large, and a little dated but comfy enough, it had some comfy chairs that I could use for watching TV rather than having to sit on the bed which I like. The bathroom was clean. That was plenty of parking. The pool was nice, tiny but nice, sauna was good and the steam room was out of service, i couldnt swim on one of the days due to a problem with the pool chemicals but the day i did swim it was good. I took an early morning walk around the lake out the back of the hotel and it was very nice, it was conveniently located for me whilst working in Southampton and very reasonably priced. I will be back for sure.

Ideal stop over for long road trip. Comfy single bed. Clean bathroom and bedding. Just what I needed.

Good staff and it was clean. Just an old property

Perfect hotel for our one night stay. Receptionist kindly upgraded our room upon arrival having established both mine and my partners caregiver roles and our request for a peaceful nights rest. The room was fantastically clean and although the hotel was of an age, the upkeep of it was admirable. All staff we encountered were courteous, friendly and polite. Would definitely recommend and look forward to returning as soon as our duties permit

The grounds were lovely. The room was good tnough the decor looked tired and surfaces were dusty. The lack of ventilation (no air conditioning and some windows sealed) made the room uncomfortably hot especially at night. The lift was not working and the spa unavailable. It feels as tjough investment is needed in this old building.

Most things were ok. Pool and spa were good. Bar service was slow and had to wait to be served for a while. Then the staff had to walk to another bar to get drinks as the pump was broken and had been for some weeks apparently. Room was good parking great

We arrived at 15.10 as the check-in was from 15.00 onwards. We were told the room wasn't ready and wouldn't be ready for 30-60 mins. This was (apparently) due to the dact that the hotel was short-staffed but thry also said it was because of late checkout for the previous occupants. After complaining, we eventually got in to our room after 10 mins. The room was exceptionally hot as there was no air conditioning and the windows could only be opened by about 5cm. In the absence of air conditioning, we were provided with a small and pretty ineffective desk fan The room itself was well decorated and very clean. It had a small double bed but it was comfortable The decor of the bathroom was very dated. Breakfast the next day was ok. We had to wait on several occasions for hot food to be supplied, but when it was it was tasty.

Not sure were to start. Initially driving up to botleigh it has the wow factor. We were early so had an hour to have a drink or two in back gardens. The staff were scarce and new and very inexperienced and it looked like the left leg didnt know what the right leg should be doing. When we finally got our keys at 3pm we got in the room (executive suite) really !!!!. At first glance it looked tired but ok for two nights booked. On closer look the room was in pretty poor shape. Carpet behind or side of bed filthy. Bed so uncomfottable it would have probably been suitable for a 1 stone toddler to sleep in. The room has no air con but had a desk fan that was also filthy. In the bathroom the plumbing especially the cold water tap played loud tunes when turned on. (Horrendous). Under the toilet seat the rim was rotten. Also never been cleaned behind. There where net curtains with an hole in one of them. The windows were filfty and full of cob webs. The ceiling cowels where full of cob webs throughout. We went down stairs to mention it to reception but the lady was busy booking other guests in so we thought wed go and have another drink at the staff less bar. You have to hunt the staff down as there arnt many there. My wife said lets try a sanswich. I ordered two sandwiches and a bowl of chips. The server came to me with a reciept to sign but forgot to add. He then came back with another receipt to sign for the second sandwich. He then came back 10 mins later asking if we wanted b

Very dated, poor lighting in bathroom. Very noisy due to function going on below us.

They say first impressions count and they so do. The receptionist Katie was welcoming, happy, professional and very helpful with all my questions. The dining room and bar staff all good. The cleaners never get mentioned so here goes, the standard of cleaning throughout the hotel is excellent they must work extremely hard. It is a must visit