Professional service. Great location

Tolle Lage. Tolle Unterkunft. Ruhig. Personal ist sehr freundlich und zuvorkommend. Rezeption und Rezeptionsmitarbeiterinnen sind leider nicht sehr freundlich. Erfüllen doe Pflicht.

I have never felt more at home at a hotel. The staff went out of their way to ensure my friends and I had an amazing experience.

⸻ I stayed at this hotel for five nights. The location of the hotel is very good, just 100 meters from Ornos beach. The hotel is rated four stars, but in my opinion, that’s too generous. The breakfast was very basic, and I didn’t find the rooms to be very clean, even though housekeeping came every day. The staff were kind and friendly. There are two pools — the front pool was fully functional and had sun umbrellas, but the umbrellas were very old and not in good condition. The back pool was not ready at all during our stay; it hadn’t been cleaned, and they only showed it to us on the first day. They actually started cleaning and preparing it on the very last day of our stay.

Incheck was niet 14:00 maar 15:00. Jacuzzi was leeg en verouderd. De gym waren 3 apparaten achterin de tuin en verouderd. Service was goed met welkomstdrankje en hulp met taxi richting vliegveld.

Good

The staff concierge were amazing and accommodating!

Upon arrival and check in it was awkward as it appeared we were unexpected and we had to do the majority of the work at check in. The porter was awkward with the bags and struggled so I had to take them off him. He then hung awkwardly around for an undeserved tip. The gym was a treadmill and cross trainer that didn't work. The jacuzzi was empty during the whole stay. The pool looked more like a pond on arrival. Green in color and not very clear. The ladies who worked were very helpful and courteous unlike the men who were a little creepy, constantly on your shoulder in an apparent attempt for constant tips when no service was offered. We stayed for a week and were put in a substandard room with only a shower head in a bath (with no taps or plug) as means of washing (not luxury as the name states) whereas other guests (non English) who stayed for only 1 or 2 nights appeared to get favouritism with room views and facilities. It was more apparent when more English guests arrived and placed in similar rooms to us. A sense of discrimination (borderlining casual rasicm) coming to the fore. The location of the hotel I would give 5 out of 5 for but everything else does not score well except for the service from the female staff only. The hotel states luxury but that is so far from the truth. On entry it does look luxurious but the only luxury after entry are the prices.

Everything was great! Thanks!!

Clean rooms, great staff and service

Check in was not great the room was filthy

Firstly, the staff was amazing! The front desk attendant was very helpful every night and helped me get my bag from the airport and even offered drive me in her personal car. The bartender was also very nice. He always smiled and said hi. I didn't like the lack of cleanliness. The shower was too small to even bend down in and the handle broke when I used it. The shower head was rusted and the water wouldn't go to warm even after I changed the extra handles on the wall. The breakfast was okay but there were a few flies near it which wasn't appetizing. The staff was what made the stay special. They were very kind, helpful with activity advice, and great to talk to.

فندق سيئ لا يستحق اكثر من نجمه واحده..قذر والتعامل سيئ لامياه معدنيه لا قهوة لا شاي لا مناديل

It was not very clean, also the breakfast was pretty bad.

Déçu de la chambre car pas conforme a la description faite sur l’annonce bcp d’équipements manquant ( pas de peignoirs , pas de télé connecté, pas de cafetière etc)

Lovely hotel, nice pool , nice breakfast and amazing staff. Rooms are nice and airy and the most comfortable mattresses I’ve slept on

Absolutely amazing spot, with great view to all island.very romantic and quite

Das Personal war sehr freundlich, die nähe zum Strand ist super.Das Hotel ist in die Jahre gekommen ,die Betten sind sehr ungemütlich und die Badezimmer sollten renoviert werden es fehlt ein Duschvorhang oder eine Duschabtrennung .Ständig war alles nass und wir haben mit den Handtüchern alles Nachwischen müssen.Bei der Ankunft im Hotel mussten wir zwei stunden warten bis wir unser Zimmer bekamen da es noch sauber gemacht werden musste obwohl kaum Gäste da waren .Leider war unser Zimmer als wir es dann bekamen immer noch nicht richtig sauber und wir haben es nochmal nachbessern lassen .Meiner Meinung sollte dieses Hotel nicht mehr als drei Sterne Standart bekommen.Aber nochmal das Personal war sehr freundlich :)

This hotel has nothing luxurious. I was put in a room that was not the one I picked, but in any case, the room did not show any luxury. Every thing was not functional, not electrical outlet in the bathroom, shower not working properly, poor lighting, you could hardly see anything in the bathroom. The paper holder by the toilet was broken. The curtains in the bedroom are poorly put, a child could have done a better job putting curtain rings, really bad. I did not notice any designer work as it is advertise. Cheap material was used to “decorate”. The room was the price of a nice Hilton hotel and it had the standard of a motel room, seriously. Breakfast is not quality, coffe is instant coffee. I would not recommend.

Location is amazing close to Ornos beach and supermarket and near to very good restaurants